Norma Lumbreras
Carrizo Springs,TX
Summary
Dynamic customer service professional with proven expertise at Coborns Inc, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and fostering loyalty through effective communication and problem-solving. Adept at managing inventory and training staff, consistently achieving service goals while maintaining a welcoming environment.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Coborns Inc
07.2019 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained accurate cash drawer, ensuring accountability during shifts.
- Collaborated with team members to optimize store layout for improved customer flow.
- Monitored inventory levels, communicating needs to management for timely restocking.
- Trained new staff on cash handling procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Cashier
Five Points Market
10.2012 - 05.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced daily receipts.
- Collaborated with team members to enhance store operations and customer experience.
- Adapted quickly to changing priorities during peak hours, ensuring smooth service flow.
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented best practices for inventory management to reduce stock discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
GED -
Carrizo Springs Highschool
Carrizo Springs, TXSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer complaint resolution
- Cash handling
- Cash register operation
- Customer focus
- Payment processing
- Customer inquiries
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Retail merchandising
- Attention to detail
- Conflict resolution
- Basic math
- Stress management
- Point-of-sale system
- Check processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Coborns Inc
07.2019 - 12.2025
Cashier
Five Points Market
10.2012 - 05.2018
GED -
Carrizo Springs Highschool