Norma Moreno
Chicago,IL
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting Coffeehouse standards.
Overview
29
29
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago, IL
06.2001 - Current
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Resolved customer complaints promptly, enhancing the overall Coffeehouse experience.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Trained new employees on Coffeehouse procedures.
- Upheld Coffeehouse standards and compliance requirements for operations.
Barista
Starbucks
Chicago, IL
04.2001 - 06.2001
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service by engaging with customers and addressing concerns.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained a calm demeanor during high-volume periods and special events.
- Followed health, safety, and sanitation guidelines to pass state inspections.
Assistant Store Manager
La Tiendita
Chicago, IL
10.1996 - 04.2001
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Developed promotional displays to enhance product visibility and appeal.
- Trained and mentored staff to improve customer service skills.
- Supervised daily operations to ensure smooth store functionality.
- Maintained inventory by checking merchandise to determine levels.
Education
Some College (No Degree) - Language Arts
Bradley University
Peoria, IL05-1994
Skills
- Inventory management
- Cash handling
- Customer service
- Team building
- Task delegation
- Bilingual
- Food safety
Timeline
Shift Supervisor
Starbucks
06.2001 - Current
Barista
Starbucks
04.2001 - 06.2001
Assistant Store Manager
La Tiendita
10.1996 - 04.2001
Some College (No Degree) - Language Arts
Bradley University
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed