Norma Negrete-Hard
San Antonio
Summary
Proven Patient Access Representative with a robust background at Christus Health, adept in HIPAA compliance and customer service. Excelled in enhancing ER and ICU efficiency through meticulous patient registration and fostering teamwork. Fluent in Spanish, my skills in multitasking and organization streamlined healthcare delivery, significantly reducing wait times.
Overview
46
46
years of professional experience
Work History
Patient Access Representative
Christus Health
01.2012 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
ER Unit Secretary
Christus Health
01.1985 - 01.2012
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
ICU Unit Secretary
Christus Health
01.1982 - 01.1985
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Facilitated timely admissions and discharges, reducing wait times for patients and families.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Spearheaded improvements in the electronic health record system to streamline workflows and improve data accuracy for patient care documentation.
Orderly
Christus Health
01.1980 - 01.1982
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Maintained a clean and safe environment for patients, ensuring optimal recovery conditions.
Housekeeper
Christus Health
01.1979 - 01.1980
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Lanier Highschool
San Antonio, TX05-1976
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Spanish fluency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
Christus Health
01.2012 - Current
ER Unit Secretary
Christus Health
01.1985 - 01.2012
ICU Unit Secretary
Christus Health
01.1982 - 01.1985
Orderly
Christus Health
01.1980 - 01.1982
Housekeeper
Christus Health
01.1979 - 01.1980
High School Diploma -
Lanier Highschool
Similar Profiles
Jaime SleziakJaime Sleziak
Registered Nurse, Lead at Christus HealthRegistered Nurse, Lead at Christus Health
Caryn MatcherCaryn Matcher
Nurse Assistant at Christus HealthNurse Assistant at Christus Health
Jada KingJada King
Phlebotomist at Christus HealthPhlebotomist at Christus Health