Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Ortega

Miami Gardens,FL

Summary

Dynamic Pharmacy Technician with a proven track record at Easyscripts Pharmacy, excelling in problem-solving and team collaboration. Expert in medication dispensing and HIPAA compliance, significantly enhancing pharmacy workflow and patient service quality. Demonstrated ability to manage pharmacy and customer records efficiently, ensuring confidentiality and accuracy in a fast-paced environment. Driven Pharmacy Technician with 16 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

17
17
years of professional experience

Work History

Pharmacy Technician

Easyscripts Pharmacy
11.2007 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.
  • Set up and modified patient profiles to include current medications and insurance details.

Education

High School Diploma -

Miami High
Miami, FL

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • HIPAA
  • Pharmacy and customer records management

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Easyscripts Pharmacy
11.2007 - Current

High School Diploma -

Miami High
Norma Ortega