Norma Parkhill
Frisco,Texas
Summary
Highly motivated sales leader with management experience able to prioritize effectively to accomplish objectives, with creativity, enthusiasm and determination. Recognized for the ability to communicate and negotiate with customers and team to provide exceptional service that ensures positive feedback. Proven ability to increase sales through upselling techniques that drive profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Advisor
Equinox Fitness Clubs
Plano, TX
01.2021 - Current
- Hit and exceeded monthly sales goals for membership units and Personal Training sales.
- Worked with Central Region team to collaborate on ideas for generating more leads and increase closing percentages.
- Established new business and clients
- Hosted events and workshops for in-club lead generation
- Build rapport and lasting relationships with prospective and current members
- Conducted pre-planning activities each month including strategic outreach, for securing member referrals
- Maintained membership database, ensuring that all information was current and accurate.
Store Manager
Kadena AFB Thrift Store- Non Profit Organization
APO, AP - ARMED FORCES PACIFIC
03.2020 - 12.2020
- Managing bookkeeper, sales associates, and volunteers.
- Responsible for hiring, selection, training of store staff to maximize sales and profit performance.
- Generate sales by maintaining rapport with customers, constantly developing ideas to generate activity, and promoting all aspects of the organization.
- Participated in team Random Acts of Kindness strategies and opportunities and provide support for Non profit organizations club.
- Counted drawers, made bank deposits, and made reconciliation reports.
- Created monthly agenda reports to present to board.
- Utilized social media, email and web to engage target audience and promote sales.
- Deliver positive results by controlling monthly operations budget and limiting financial discrepancies.
- Payroll administration
- Schedule and lead monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluate facility operations and personnel for safety and health regulations compliance.
- Make schedules according to sales volume and number of employees.
- Advertise on local radio to promote business.
Sales Associate
Kadena Thrift Store - Non Profit Organization
Apo, AP - ARMED FORCES PACIFIC
05.2018 - 02.2020
- Counted money in drawers at beginning and end of each shift.
- Operating cash register, accepting checks, cash and any other forms of payment.
- Processed product returns and assisted customers with other selections.
- Assess and sort items into containers or designated areas according to classification, size and condition
- Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engage with customers to effectively build rapport and lasting relationships Prepare merchandise for sales floor by hanging, pricing, and tagging
- Dump recyclable materials and discard refuse at appropriate disposal sites Help customers carry boxes and bags of heavy items to donation room and/or trash site
NASM Certified Personal Trainer
Independent
Alamogordo , NM
10.2015 - 10.2017
- Screened clients and performed client assessments.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Designed specific workout systems for individual clients based on performance ability.
- Taught clients how to properly operate exercise equipment.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
Education
Associate of Arts - Psychology
University of Global Campus
Holloman Air Force Base, NM2020
High School Diploma -
Burleson Centennial Highschool
Burleson Texas06.2014
Skills
- Team Recruiting and Onboarding
- Strong verbal and written communication skills
- Sales expertise
- Bilingual in English and Spanish
- Building rapport
- Microsoft PowerPoint, Excel and Word
- Salesforce Software
- Networking Events
Certification
- Facility Manager Training - (September 2020-September 2021)
- Former Certified Personal Trainer (CPT) (2015-2017)
References
Amy Proctor
Board President of Kadena AFB Thrift Store
Proctoramym@gmail.com
+1 (850) 687- 0280
Alisha Estes
Bookkeeper, Kadena AFB thrift store
Alisha.c.estes15@gmail.com
+81 80 4161 1189
Timeline
Membership Advisor
Equinox Fitness Clubs
01.2021 - Current
Store Manager
Kadena AFB Thrift Store- Non Profit Organization
03.2020 - 12.2020
Sales Associate
Kadena Thrift Store - Non Profit Organization
05.2018 - 02.2020
NASM Certified Personal Trainer
Independent
10.2015 - 10.2017
Associate of Arts - Psychology
University of Global Campus
High School Diploma -
Burleson Centennial Highschool
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