Nicole Rizzo
Business Systems Analyst
Summary
Skilled Business Systems Analyst with record of success breaking down processes and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 5-year career.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Digital Business Systems Analyst
Equinox Fitness Clubs
New York, NY
11.2016 - 02.2018
- Gathered and documented requirements for consumer technologies, coordinating with business stakeholders, product managers, UX designers and software engineers.
- Created functional specifications, architecture designs, and process diagrams for a wide range of software projects.
- Analyzed large datasets, providing product managers with reports and insights into club members' app usage and purchase trends.
- Created tutorial guides and user manuals for business users and help desk technicians.
Business Systems Analyst
Avanade
06.2013 - 11.2016
- Collected, defined and analyzed business requirements for a large suite of web and mobile applications.
- Created business process diagrams, data dictionaries, and API service endpoint documentation.
- Managed client expectations, assisted with User Acceptance Testing, and provided support and training materials.
- Produced test plans and scripts, configured testing environments, oversaw test execution, and compiled test results.
- Overhauled regression test suite and developed an automated testing solution.
- Authored release notes for new projects, change management, and ongoing maintenance.
Web Development Intern
FedEx
06.2012 - 08.2012
- Created a sales reporting application which reduced corrupt sales time and proactively prevented high-value invoice adjustments.
- Designed and built a tracking tool which provided call center agents with automated status updates on duty and tax disputes, which reduced call handling time and improved customer experience.
Education
Bachelor of Science - Management Information Systems
The University of Alabama
Tuscaloosa, AL 08.2009 - 05.2013
Skills
Functional specifications
Timeline
Digital Business Systems Analyst
Equinox Fitness Clubs
11.2016 - 02.2018
Business Systems Analyst
Avanade
06.2013 - 11.2016
Web Development Intern
FedEx
06.2012 - 08.2012
Bachelor of Science - Management Information Systems
The University of Alabama
08.2009 - 05.2013
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