Norma Pozar
Thermal,CA
Summary
Dynamic sales associate with proven expertise at The Home Depot Inc, excelling in customer service and sales training. Recognized for enhancing customer satisfaction and achieving sales goals through effective teamwork and problem-solving. Skilled in inventory management and adept at assessing customer needs to drive engagement and loyalty.
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
The Home Depot Inc
09.2021 - Current
- Assisted customers in product selection and provided expert advice on home improvement solutions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained organized inventory displays to enhance product visibility and customer engagement.
- Collaborated with team members to achieve sales goals and improve store performance.
- Managed stock replenishment processes to ensure optimal inventory levels throughout the store.
- Trained new associates on customer service standards and operational procedures for improved efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Assistant Student Tutor
Sea View Elementary School
03.2017 - 06.2018
- Mentored students in core subjects, fostering academic growth and confidence.
- Developed engaging lesson plans tailored to diverse learning styles and needs.
- Collaborated with teachers to track student progress and identify areas for improvement.
- Organized educational workshops that enhanced student engagement and participation.
- Supported classroom management strategies to create a positive learning environment.
Education
Associate of Science - Nursing
College of The Desert
Palm Desert, CA08-2023
High School Diploma -
West Shores High School
Salton City, CA06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Goal oriented
- Stocking and receiving
- Sales expertise
- Customer needs assessment
- Sales training
- Problem-solving skills
Timeline
Sales Associate
The Home Depot Inc
09.2021 - Current
Assistant Student Tutor
Sea View Elementary School
03.2017 - 06.2018
Associate of Science - Nursing
College of The Desert
High School Diploma -
West Shores High School