Norma Reyes
Amarillo,TX
Summary
Developed exceptional event coordination and customer service skills in high-paced hospitality environment. Skilled in planning, logistics, and teamwork, with focus on ensuring successful and smooth operations. Looking to transition into new field where these strengths can drive impactful results.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
Work History
Residential Customer Service
Xcel Energy
Amarillo, TX
05.2026 - Current
- Participated in cross-functional projects aimed at streamlining internal processes related to residential customer service operations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to phone service.
- Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
- Increased client satisfaction by providing exceptional customer service and timely execution of bond processing.
- I also help with making payments, setting up new bank accounts.
- Start and stop services for customers.
Quality Assurance Technician
Caviness Beef
Amarillo, TX
11.2024 - 01.2026
- Conducted thorough inspections of beef products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Maintained accurate documentation of quality control processes and test results.
- Executed routine testing protocols for product safety and integrity.
- Assisted in training new team members on quality assurance procedures and best practices.
- Analyzed data from quality assessments to recommend process improvements.
- Monitored equipment calibration to ensure consistent product quality and safety standards.
Quality Assurance Technician
Pacific Cheese
Amarillo, TX
10.2015 - 09.2024
- Participated in internal audits to evaluate adherence to regulatory requirements and company policies.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Inspected finished products for overall quality and adherence to specifications.
- I was always willing to help with production if they were short staff also would show up at 3am to help sanitation then start my shift at 6am.
Education
High School Diploma -
Canyon High School
Canyon, TX05-2003
Skills
Respectful and compassionate
Time management
Elderly care
Dependable and responsible
Patient care
Multitasking and organization
Personal hygiene assistance
Emotional support
Strong ethics
Meal preparation
Compassionate care
Flexible schedule
Dementia care
Timeline
Residential Customer Service
Xcel Energy
05.2026 - Current
Quality Assurance Technician
Caviness Beef
11.2024 - 01.2026
Quality Assurance Technician
Pacific Cheese
10.2015 - 09.2024
High School Diploma -
Canyon High School