Norma Robles
Perris,CA
Summary
Both customer service and leadership experience has provided a solid foundation through my career. Able to work well with a team and work under a strict deadline to accomplish assigned task. I am capable of picking up new skills and adapt to changes. Confident I will succeed in your industry if given the opportunity. Seeking growth opportunities.
Overview
18
18
years of professional experience
Work History
Customer Service Team Lead and Inside Sales
Walker Manufacturing Group
08.2017 - Current
- Customer service team leader, making sure all company processes are being followed. Tasks are being completed on a timely manner. Support team as needed. Help prioritize tasks based on urgency. Provide employees with growth opportunities
- Inside Sales
- Host internal inside sales meetings with management and team members
- Work with different departments internally to communicate with customers and meet their expectation. Such as Manufacturing to ensure we can fulfill customer orders. Accounting to make sure account is current. Shipping to make sure orders are scheduled and shipped on time.
Customer service
RIVERSIDE DAIRY INC.
06.2006 - 08.2017
- Data entry
- Inside Sales
- Account receivables
- Collections and Credit processing
- Managing Inventory/product shortages
- Purchasing daily products with suppliers
- Counting in money from drivers to reconcile daily report earnings
- Directing drivers or other employees on their job duties
Education
High school diploma -
Martin Luther King High School
06.2006
Skills
- 8 years of customer service experience
- 2 years of leadership experience
- Fluent Spanish speaker
- Self-motivated
- Experience with Microsoft word, Excel and Oulook
Timeline
Customer Service Team Lead and Inside Sales
Walker Manufacturing Group
08.2017 - Current
Customer service
RIVERSIDE DAIRY INC.
06.2006 - 08.2017
High school diploma -
Martin Luther King High School
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