Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yerelyn Cueva

Yerelyn Cueva

Paterson,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator /Customer Service Representative

Cooper Genomics
05.2022 - Current
  • Laboratory Information Management System (LIMS)
  • Written Communication
  • Conflict Resolution
  • Microsoft Outlook
  • Teamwork
  • Communication
  • Data Entry
  • Spanish speaking when needed
  • Entering patients' information into spreadsheet using Microsoft Excel
  • Answering phone calls from patients and confirming identity
  • Confirm what test patients were receiving matched what i had on file
  • Affectively Confirm and set pickups with multiple clinics
  • Confirm every patients samples that were to be received on another spreadsheet matched, and send confirmation email to facility
  • Helping patients with their forms or that had any question
  • Create payment plans for certain patients if their clinic allowed it
  • Troubleshoot logging issues for patients
  • Follow up with clinics on daily regarding patients accounts
  • Process refunds
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered over 150 emails daily and 50 phone calls

office manager/customer service supervisor

Freezpak Logistics
02.2019 - 04.2022
  • Supervised office staff
  • Supported and trained staff
  • Handled direct administrative issues
  • Data entry
  • Solving issues and customers concerns
  • Dropping files effectively
  • Setting appointments and deliveries
  • Scanning companies' paperwork effectively
  • Answering phone calls
  • Double checking staffs work
  • Using excel on daily to create and work on spreadsheets
  • Printing multiple orders
  • Making sure invoices have correct rate charge
  • Maintained good relationship with customers
  • Trained new employees on companies' software and policies
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

customer service/shipping clerk

Ultimate Leather Apparel
03.2015 - 01.2019
  • Assisted customers with order placement
  • Attempt to persuade customer to reconsider cancellation
  • Maintained contact with new and existing clients as instructed
  • Responded and resolved client queries or complaints by phone or e-mail
  • Carried out administrative tasks such as photocopying and filing
  • Investigated delays in payment and accounting errors
  • Analyze cost of delivery and make recommendations for making methods of transportation more cost effective
  • Sound knowledge of Star Ship program using FedEx, UPS, & USPS
  • Create various of shipping labels, and calculating rates on each order
  • Invoice all orders daily, over 200

Education

Some College (No Degree) - Business

Passaic County Community College
Paterson, NJ

Skills

  • 8 years of experience with Microsoft outlook
  • 8 years of customer service experience
  • Office management
  • Paying attention to details
  • Able to multitask
  • Strong work ethics
  • 4 years of logistics experience
  • 4 years of Microsoft excel
  • Leadership skills
  • Good written communication skills
  • Bilingual
  • Billing Adjustments and Refunds

Languages

Spanish
Native or Bilingual

Timeline

Logistics Coordinator /Customer Service Representative

Cooper Genomics
05.2022 - Current

office manager/customer service supervisor

Freezpak Logistics
02.2019 - 04.2022

customer service/shipping clerk

Ultimate Leather Apparel
03.2015 - 01.2019

Some College (No Degree) - Business

Passaic County Community College

Similar Profiles

CREATE PROFILE
Yerelyn Cueva