Norma Rodriguez
Phelan,CA
Summary
Proven track record of enhancing customer satisfaction and efficiency, notably at Sears, by leveraging strong work ethic and product knowledge. Skilled in route planning and customer service, consistently delivering accurate orders and fostering repeat business. Demonstrated ability to quickly adapt, improving process and organizational outcomes.
Overview
28
28
years of professional experience
Work History
Instacart Shopper
Self Employed Services
California
03.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Caregiver
Self Employed Services
Seal Beach, CA
08.2007 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Childcare Provider
Self Employed Services
Long Beach, CA
07.1998 - 07.2007
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Sales Associate
Sears
Long Beach, CA
01.1997 - 06.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Order Taker
Pizzaxtwolb
Long Beach, CA
07.1997 - 12.1998
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Checked outgoing orders for accuracy before delivery.
Skills
Mobile app proficiency
Reading Comprehension
Strong Work Ethic
Product picking
Reliability and punctuality
Order Accuracy
Efficient shopping
Quick Learner
Food safety awareness
Route Planning
Familiarity with store layout
Attention to Detail
Online ordering familiarity
Customer Service
Product Knowledge
Accurate money handling
Decision-Making
Advertising and marketing
Planning and Organization
Timeline
Instacart Shopper
Self Employed Services
03.2020 - Current
Caregiver
Self Employed Services
08.2007 - 12.2019
Childcare Provider
Self Employed Services
07.1998 - 07.2007
Order Taker
Pizzaxtwolb
07.1997 - 12.1998
Sales Associate
Sears
01.1997 - 06.1999