Norma Rodriguez
Taos
Summary
Excellent customer service professional with extensive restaurant experience, skilled at resolving issues and enhancing customer satisfaction. Bilingual and self-motivated, I excel in active listening and critical thinking, leading to improved service quality and efficient operations. Proven ability to manage teams and budgets effectively in the restaurant industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UPS
03.2025 - Current
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information by offering excellent support.
- Developed rapport with customers through active listening skills.
- Made excellent use of slow times by checking all stations and completing necessary tasks independently.
- Effectively used computer skills to register new customers for a mailbox, enter package mailing information, track packages, and ship packages.
Manager
Angel Fire Resort
02.2015 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and customers.
- Trained international employees in English and Spanish to cook, to be cashiers, and to interact with customers.
- Enhanced food quality by consistently listening to the customers and supervisors recommendations, which in turn resulted in better quality food and happier customers.
- Managed the budget successfully by ordering the proper amount/number of products to run the restaurant efficiently.
- Resolved customer complaints by actively listening to concerns and finding appropriate solutions.
- Efficiently used the computer to do inventory, to order food, drinks and restaurant essentials, to make employee schedules, and to email supervisors and service providers.
Education
Emiliano Zapata
Rio Verde, MexicoSkills
- Customer service skills
- Active listening
- Critical thinking
- Data entry skills
- Computer skills
- Bilingual
- Years of knowledge and experience in the restaurant industry
- Self motivated
- Hard working
Certification
NM State Food Safety
Food Safety Manager Training Certificate
July 31, 2024
Languages
English
Spanish
Native or Bilingual
Timeline
Customer Service Representative
UPS
03.2025 - Current
Manager
Angel Fire Resort
02.2015 - 03.2024
Emiliano Zapata
Similar Profiles
Viet PhamViet Pham
Supervisor at UPSSupervisor at UPS
Zion HarvinZion Harvin
Air Ramp Person at UPSAir Ramp Person at UPS
ANDREW ZANCAANDREW ZANCA
Supervisor at UPSSupervisor at UPS
Dave ColemanDave Coleman
Preloader at UPSPreloader at UPS
Winterbear SuazoWinterbear Suazo
Front Desk Receptionist at El Monte Sagrado Living Resort & SpaFront Desk Receptionist at El Monte Sagrado Living Resort & Spa