Norma Romero

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times. Able to handle influx of calls at given time
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Certified training officer for 3yrs

Answered emergency and non emergency calls.

Dispatched fire, police and medics

paged out on call personnel

NCIC/IDACS paperwork, entered warrants, missing person and also cleared them out of the system

• Worked with customers to understand needs and provide excellent service.
• Developed and maintained courteous and effective working relationships.