Norma Rosas
Minneapolis,MN
Summary
Dynamic Housekeeping Supervisor with a proven track record at Renaissance Hotel, enhancing guest satisfaction through exceptional cleaning standards and effective staff training. Skilled in task delegation and quality improvements, I foster a culture of continuous development while ensuring compliance with health and safety protocols, resulting in a significant boost in positive guest feedback.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Rennaisance Hotel
Minneapolis
06.2012 - Current
- Supervised daily housekeeping operations and ensured adherence to cleanliness standards.
- Trained and mentored staff in efficient cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed and implemented schedules to optimize workflow and resource allocation.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Collaborated with other departments to maintain high service levels across hotel operations.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Education
High School Diploma -
Preparatoria Tecnica 88
1107.2001
Skills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Cleaning techniques
Task assignment
Staff scheduling
Training and mentoring
Staff training and development
Cleaning bathrooms
Department coordination
Task delegation
Health and safety compliance
Cleaning practices
Vacuuming and sweeping
Quality improvements
Workload prioritization
Timeline
Housekeeping Supervisor
Rennaisance Hotel
06.2012 - Current
High School Diploma -
Preparatoria Tecnica 88