Norma Sabino
Cleveland
Summary
Dynamic Office Manager at Epione Health Group with a strong work ethic and exceptional customer service skills. Successfully enhanced team productivity through effective task delegation and maintained accurate financial records, ensuring balanced budgets. Proficient in billing and account reconciliation, demonstrating a commitment to organizational excellence and client satisfaction.
Overview
13
13
years of professional experience
Work History
Office Manager
Epione Health Group
07.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Billing/Charge Entry Clerk
Sandra Hutchison
10.2018 - 04.2022
- Displayed exceptional attention to detail when comparing charge documents to medical records, ensuring the correct application of billing codes and fee schedules.
- Ensured timely and accurate submission of claims to insurance companies through diligent charge entry procedures.
- Reduced errors in charge entry by implementing rigorous quality control measures and continuously monitoring performance metrics.
- Demonstrated strong problem-solving skills by swiftly addressing and resolving discrepancies found in patient accounts, ultimately improving the overall financial health of the organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Receptionist /Accounts Receivable and Billing Clerk
Le Health
08.2012 - 10.2018
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Contributed to accurate forecasting by providing timely information on expected cash inflows from customers'' payments.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
GED -
Cleveland High School
Cleveland, TX06-1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Account reconciliation
- Credit and collections
- Scheduling
- Scheduling coordination
- Staff management
- Staff hiring
- Financial accounting
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Patient scheduling management
- Insurance eligibility and verification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
Epione Health Group
07.2024 - Current
Billing/Charge Entry Clerk
Sandra Hutchison
10.2018 - 04.2022
Receptionist /Accounts Receivable and Billing Clerk
Le Health
08.2012 - 10.2018
GED -
Cleveland High School
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