Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Norma Sierra

Denver,CO

Summary

Adept at leveraging skills in patient registration and cross-functional coordination, I significantly enhanced patient experience at Intermountain Healthcare. My proficiency in medical terminology and EMR, combined with a talent for multitasking, has consistently improved operational efficiency. Recognized for my ability to develop positive relationships, I bring a track record of achievement and a proactive approach to every role.

Overview

16
16
years of professional experience

Work History

Patient Access Registrar Bilingual

Intermountain Healthcare
Denver , CO
03.2022 - Current
  • Greeted patients and visitors in a professional manner, providing assistance as needed.
  • Ensured all patient registration forms were completed accurately and efficiently.
  • Verified insurance eligibility and collected co-payments or deposits as required.
  • Filed medical records, scanned documents into the system, and maintained accurate patient information.
  • Assisted with scheduling appointments for patients via telephone or web portal.
  • Responded to inquiries from providers regarding insurance coverage and benefits.
  • Provided support to other departments within the organization such as billing or collections when needed.
  • Performed data entry of demographic, financial, insurance, and clinical information into the system.
  • Developed positive relationships with physicians, nurses, administrators, and other staff members.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.

Cook

Saint Joseph Hospital
Denver, CO
01.2021 - 03.2022
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Managed portion control using correct utensils during preparation and plating.

Diet Clerk

Saint Joseph Hospital
Denver, CO
11.2019 - 01.2021
  • Assisted dietitians in developing individualized nutrition plans for patients.
  • Provided counseling to help individuals modify their diets according to medical needs.
  • Monitored patient compliance with nutritional guidelines and provided feedback to dietitians as needed.
  • Maintained a clean working environment by sanitizing equipment and disposing of waste properly.
  • Explained various dietary options available to patients upon request.
  • Reviewed patient charts for accuracy prior to creating meal plans.
  • Treated patients and team members with dignity and respect.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Collaborated with team to deliver timely service of items.

Cook Shift Leader

Noodles and Company
Denver, CO
01.2009 - 07.2014
  • Monitored food preparation to ensure quality standards were met.
  • Trained new cooks on proper food handling techniques.
  • Maintained up-to-date knowledge of menu items, ingredients, and recipes.
  • Created weekly schedules for kitchen staff according to restaurant needs.
  • Resolved customer complaints in a timely manner.
  • Reviewed food orders to verify accuracy before they were sent out.
  • Managed cashiering duties such as counting money at the end of shift.
  • Participated in periodic performance reviews for all members of the kitchen team.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Kept kitchen, cooking utensils and storeroom clean and neat.

Education

GED -

Adams City High School
Commerce City, CO
05-2014

Skills

  • Formularies
  • Medical terminology proficiency
  • EMR
  • Cross-functional coordination
  • Patient check-in
  • Patient identity verification
  • Multitasking
  • Multitasking Abilities
  • Co-payment collection
  • Patient Registration

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Patient Access Registrar Bilingual

Intermountain Healthcare
03.2022 - Current

Cook

Saint Joseph Hospital
01.2021 - 03.2022

Diet Clerk

Saint Joseph Hospital
11.2019 - 01.2021

Cook Shift Leader

Noodles and Company
01.2009 - 07.2014

GED -

Adams City High School

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Norma Sierra