Norma Smith
Boardman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Postmaster
USPS, United States Postal Service
03.2020 - Current
- Hired, trained and evaluated performance of 10 employees.
- Developed and maintained detailed reports of all post office activities using postal guidelines.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 30%.
- Managed daily operations of 5-employee post office.
- Increased productivity by 20% through streamlining postal procedures and daily post office operations.
- Assisted customers in determining proper postal service to align with individual needs.
PTF Clerk
USPS, United States Postal Service
03.2016 - 03.2020
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed mail and computed pricing amounts.
Homecare Worker
State Of Oregon, Department Of Human Services
06.2012 - 06.2016
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
- Remained alert to problems or health issues of clients and competently responded.
Rural Carrier Associate
USPS, United States Postal Service
01.2015 - 11.2015
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
Education
GED -
BMCC
Hermiston, OR06.2001
Skills
- Customer-Oriented
- Policy Compliance
- Mail Distribution
- Transactions Oversight
- Postal Product Pricing
- Operational Policies Knowledge
Timeline
Postmaster
USPS, United States Postal Service
03.2020 - Current
PTF Clerk
USPS, United States Postal Service
03.2016 - 03.2020
Rural Carrier Associate
USPS, United States Postal Service
01.2015 - 11.2015
Homecare Worker
State Of Oregon, Department Of Human Services
06.2012 - 06.2016
GED -
BMCC
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