Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Castaneda

Santa Ana,CA

Summary

Resourceful Store Associate known for high productivity and efficient task completion. Specialize in inventory management, customer service, and sales floor operations. Excel in communication, teamwork, and adaptability to ensure positive shopping experiences and streamlined store functions.

Overview

2
2
years of professional experience

Work History

Store Associate

Big Lots
Santa Ana, CA
11.2023 - Current
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed daily opening and closing procedures for store operation.

Assistant Manager

Dollar Tree
Santa Ana, CA
06.2022 - 09.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
05-2020

Skills

  • Return processing
  • Payment Processing
  • Customer Service
  • Customer Assistance
  • Retail transactions processing
  • Cash Handling Accuracy
  • Team Collaboration
  • Effective communication abilities

Languages

English
Full Professional
Spanish
Limited

Timeline

Store Associate

Big Lots
11.2023 - Current

Assistant Manager

Dollar Tree
06.2022 - 09.2023

High School Diploma -

Santa Ana High School
Adriana Castaneda