Norma Soto
Hobbs
Summary
Dynamic and results-oriented professional with a proven track record at First American Bank, where I led teams to exceed business development goals through innovative market trend analysis and effective leadership. Skilled in financial software and operations management, I excel in delivering exceptional customer service, fostering positive professional relationships, and driving organizational success.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
First American Bank
Hobbs
08.2022 - 01.2025
- Analyzed market trends to identify opportunities for new business development.
- Trained and mentored highly effective teams to meet corporate service standards.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Grew business banking relationships through proactive outreach.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Coordinated preparation of external audit materials and external financial reporting.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided training to new employees on company policies and procedures.
- Recruited new staff members through job postings and conducting interviews.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Planned work schedules to maintain adequate staffing levels.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Customer Service Representative
The Home Depot Inc
Hobbs
10.2021 - 08.2022
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Health Care Aide
Desert Spring Healthcare
Hobbs
04.2020 - 01.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Ensured proper documentation of all patient assessments, treatments and medications administered.
- Distributed drinking water and nourishment to residents.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Customer Service Cashier
JCPenney
Hobbs
10.2019 - 08.2020
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Addressed customer questions and concerns regarding products and services.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and provided friendly customer service.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-2020
Skills
- Banking
- Financial software
- Financial product advisement
- Audit preparation
- Cash handling
- Operations management
- Strong leadership
- Positive and professional
- Customer service
Timeline
Assistant Branch Manager
First American Bank
08.2022 - 01.2025
Customer Service Representative
The Home Depot Inc
10.2021 - 08.2022
Health Care Aide
Desert Spring Healthcare
04.2020 - 01.2021
Customer Service Cashier
JCPenney
10.2019 - 08.2020
High School Diploma -
Hobbs High School