Norma Velazquez
El Paso,TX
Summary
Results-driven professional skilled in data management and compliance for Medicare Part D enrollments. Demonstrates strong attention to detail and time management while maintaining high data quality and enhancing customer satisfaction through effective communication and collaboration.
Overview
1
1
Language
12
12
years of professional experience
Work History
Data Entry
Capgemini
El Paso, Texas
01.2018 - 01.2026
- Processed Medicare Part D enrollments for SilverScript, ensuring accuracy and compliance to support member enrollment needs.
- Ensured accurate data entry into the reservation system.
- Tracked all data entry activities using specialized software systems.
- Conducted outbound member calls to obtain missing information, collaborating with clients to enhance data quality and attention to detail.
Clerk
BMW of El Paso
El Paso, USA
01.2016 - 01.2018
- Managed high volume calls, providing information and directing inquiries to appropriate departments.
- Updated customer records in dealership management system to ensure accuracy and accessibility.
- Assisted sales and service team with administrative tasks to facilitate operations.
- Assisted with filing, data entry, scanning and document organization.
- Operated at Group 1 Auto dealership.
Receptionist
Play and Grow Therapy
El Paso, Texas
01.2014 - 01.2016
- Checked patients in and out, ensuring accurate patient records for seamless service.
- Scheduled, rescheduled, cancelled, and confirmed appointments.
- Verified insurance information and collected co-payments and payments.
- Answered and directed incoming calls.
- Processed referrals and authorizations, facilitating timely patient care.
- Communicated with patients, healthcare providers, and insurance companies to ensure clarity and support.
Education
CPhT- Certified -
Texas State Board of Pharmacy
12-2018
AS - American Sign Language Interpreter
El Paso Community Collage
El Paso, TX12-2010
Skills
- Data entry software
- Record management
- Claims management
- Attention to detail
- Time management
- Written communication
- Confidentiality
Languages
Spanish
Professional
Timeline
Data Entry
Capgemini
01.2018 - 01.2026
Clerk
BMW of El Paso
01.2016 - 01.2018
Receptionist
Play and Grow Therapy
01.2014 - 01.2016
CPhT- Certified -
Texas State Board of Pharmacy
AS - American Sign Language Interpreter
El Paso Community Collage