Norma Wilson
Rosenberg,TX
Summary
Administrative Assistant with a proven track record at Lamar Cisd, excelling in customer relations and database management. Enhanced office efficiency by streamlining processes and implementing secure filing systems, leading to a significant improvement in team productivity. Skilled in Microsoft & Microsoft Outlook and fostering professional relationships, consistently surpassing organizational goals.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Lamar Cisd
Rosenberg, TX
08.1996 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
HS Diploma -
Lamar Cons High School
Rosenberg, TX05.1979
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Customer Relations
- Clerical Support
- Scheduling
- Office Management
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Deadline-oriented
- Records Management
- Employee timesheet processing
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Assistant
Lamar Cisd
08.1996 - 09.2016
HS Diploma -
Lamar Cons High School