Norma Idalia Stevenson
ANNA,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
16
16
years of professional experience
Work History
Customer Service and Life Claims Benefits
Transamerica Life Insurance Company
Plano, TX
10.2012 - 01.2024
- Reviewed existing documentation and provided recommendations for improvement.
Customoer Service and Collections Specialist
Santander Bank Us
Lewisville, TX
05.2010 - 09.2012
- Met demands of busy collections group by performing high volume of daily calls.
Customer Service Representative
Kate Spade
Plano, TX
02.2008 - 10.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
OD Wyatt High School
Fort Worth, TX05-1984
Skills
- Complaint Handling
- Sales Support
- Logistics support
- Stock management
- Information Processing
- Problem-Solving
- Customer Communication
- Reliability
- Team Collaboration
- Teamwork and Collaboration
- Technical Support
References
References available upon request.
Timeline
Customer Service and Life Claims Benefits
Transamerica Life Insurance Company
10.2012 - 01.2024
Customoer Service and Collections Specialist
Santander Bank Us
05.2010 - 09.2012
Customer Service Representative
Kate Spade
02.2008 - 10.2009
High School Diploma -
OD Wyatt High School
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