Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Iris Rios

Tampa, FL,FL

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

19
19
years of professional experience

Work History

Sales Specialist

Dillards Department Store
06.2016 - Current
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Ladies Shoes Expeditor

Macys Department Store
11.2004 - 12.2015

Shoe Expeditor is Responsible for processing new merchandise and recovering the shoe sales area as well as maintaining high customer service and presentation standards.The associate is also responsible for fulfillment and performing other duties and necessary.

Education

High School Diploma -

Rosalina Caraballo De Martinez
Catano P.R.
05.1991

Skills

  • Serve Customers
  • Special Assignments
  • Customer Service
  • Cash Handling
  • Credit and Debt Card Processing
  • Team Collaboration
  • Promote Products
  • Daily Workflows

Timeline

Sales Specialist

Dillards Department Store
06.2016 - Current

Ladies Shoes Expeditor

Macys Department Store
11.2004 - 12.2015

High School Diploma -

Rosalina Caraballo De Martinez
Norma Iris Rios