NORMAN BAHAM
Quinlan
Summary
Dynamic leader with a commitment to exceptional customer service and team success in rapidly growing companies. Expertise in analytical problem-solving and relationship-building, driving employee engagement and performance. Strong decision-making skills and sound judgment contribute to positive business results. Highly adaptable with a strong work ethic and ability to master new skills quickly.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Mobile Fleet Service Manager
Fleet Pride
Dallas
10.2024 - 02.2026
- Supervised daily operations of fleet maintenance and repair activities.
- Developed and implemented a preventative maintenance program for the entire fleet.
- Identified, monitored and maintained fleet vehicles in optimal condition.
- Conducted regular inspections of fleet vehicles to ensure quality control standards are met.
- Managed scheduling and dispatching of service technicians for efficient workflow.
- Collaborated with vendors to source quality parts and optimize supply chain logistics.
- Evaluated current suppliers and negotiated contracts with new vendors.
- Coordinated inventory management for parts and supplies to ensure timely availability for fleet services.
- Maintained comprehensive records of fleet operations, repairs, and maintenance to ensure operational transparency.
- Established policies and procedures related to vehicle acquisitions, registration, storage, disposal, accident reporting and insurance coverage.
- Trained new employees on proper safety protocols while operating company vehicles.
- Trained and mentored staff on best practices in fleet management and maintenance procedures.
- Ensured compliance with safety regulations and industry standards across all operations.
- Analyzed expenditures to create strategic plans and budgets aimed at optimizing service delivery.
- Consistently met company and department objectives within budget and time constraints.
General Manager
Bosselman
Dallas
05.2018 - 10.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget, conducted employee evaluations, and coordinated contracts to ensure alignment with organizational goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to enhance productivity and achieve performance targets.
- Fostered a culture of continuous improvement through regular review sessions, enhancing team performance and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Resolved complex customer issues to support team and ensure positive service experience.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Identified customer needs and negotiated projects to ensure profitable outcomes.
- Tracked daily cash discrepancies to prevent losses and ensure financial integrity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
Outside Sales Representative
Six Robblees
Twin Falls
01.2017 - 05.2018
- Developed strong relationships with clients to understand their needs.
- Conducted product demonstrations to showcase features and benefits effectively.
- Visited customer sites to deliver orders and provide tailored service to meet specific needs.
- Collaborated with internal teams to ensure timely delivery of products.
Manager, Supervisor, Technician
Bosselman Boss Shop
Jerome
11.2009 - 12.2016
- Delivered customer service, built team of technicians and sales associates, maintained customer vehicles, and cultivated repeat customer base while attracting new customers through DOT inspections, brake and wheel seal services, AC certification, tire repairs, and electrical system maintenance.
- Performed preventive maintenance and repairs on various vehicles.
- Hired and trained employees, processed invoices, and managed financial transactions to ensure smooth operational flow.
Education
Graduate Certificate - Automotive Engineering
Lincoln Tech
Grand Prairie, TX01-2005
graduate -
Quinlan Ford High School
Quinlan, TX01-2004
Skills
- Inventory management
- Financial oversight
- Customer relationship management
- Vendor management
- Employee scheduling
- Task prioritization
- Performance improvement
- Staff training/development
- Team leadership
- Delegation
- Effective leader
- Communication skills
Certification
609 MVAC ASE 2009
Timeline
Mobile Fleet Service Manager
Fleet Pride
10.2024 - 02.2026
General Manager
Bosselman
05.2018 - 10.2024
Outside Sales Representative
Six Robblees
01.2017 - 05.2018
Manager, Supervisor, Technician
Bosselman Boss Shop
11.2009 - 12.2016
Graduate Certificate - Automotive Engineering
Lincoln Tech
graduate -
Quinlan Ford High School