Norman Kwasniewski
BUFFALO
Summary
Dynamic professional with a proven track record at Seneca Niagara Gaming Corporation, excelling in customer engagement and compliance. Leveraging strong hand-eye coordination and quick thinking, I enhanced guest satisfaction and streamlined operations, contributing to a secure and enjoyable gaming environment. Dependable team player committed to delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Dealer
Seneca Niagra Gaming Corporation
Buffalo, NY
10.2021 - 09.2025
- Dealt cards and managed game flow to ensure fair play and compliance with gaming regulations.
- Assisted players in understanding game rules, enhancing customer engagement and satisfaction.
- Monitored table activities for irregularities, maintaining a secure gaming environment.
- Collaborated with team members to provide exceptional guest service during peak hours.
Grocery Stocker
Tops Friendly Markets
Buffalo, NY
04.2016 - 12.2021
- Stocked shelves efficiently, ensuring optimal product placement and visibility for customers.
- Monitored inventory levels to prevent stock shortages and maintain store organization.
- Assisted in receiving shipments, verifying accuracy of delivered items against invoices.
- Trained new employees on proper stocking techniques and safety protocols.
Call Center Customer Service Representative
Center One
06.2014 - 07.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and fostering loyalty.
- Managed high call volumes while maintaining quality service and adherence to company policies.
- Assisted in training new representatives, sharing best practices to improve team performance.
- Implemented process improvements that streamlined operations and reduced average handling time.
Education
GED -
South Park High School
Buffalo, NYSkills
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
Timeline
Dealer
Seneca Niagra Gaming Corporation
10.2021 - 09.2025
Grocery Stocker
Tops Friendly Markets
04.2016 - 12.2021
Call Center Customer Service Representative
Center One
06.2014 - 07.2017
GED -
South Park High School