Norman Spencer
Charlotte
Summary
- Results-driven Senior Program Manager with 15+ years orchestrating enterprise-scale digital transformations for Fortune 500 financial services and technology organizations. Certified blockchain professional and PMP uniquely positioned to bridge traditional project management excellence with emerging technology implementation. Proven ability to coordinate cross-functional teams of 25+ members and deliver multi-million dollar initiatives using Agile, Scrum, and Waterfall methodologies. Signature Achievements: Delivered $500M+ in infrastructure cost savings
- Reduced enterprise risk exposure by 42% within 6 months
- Generated 70% revenue increase through successful enterprise implementations
- Led Agile transformation initiatives resulting in 40+ successful product releases annually
Overview
15
15
years of professional experience
3
3
Certification
Work History
Senior Program Delivery Manager
Wells Fargo
04.2023 - 03.2025
- Led product delivery strategy for $3B+ revenue Commercial Bank Loan Origination program, coordinating 25+ cross-functional team members across 10 product teams using Agile and Scrum methodologies.
- Pioneered first Agile Big Room Planning methodology, creating comprehensive 2024 program roadmap engaging technology leaders and executives
- Orchestrated 40+ successful product releases in 2023, enhancing user experience for commercial bankers and enterprise clients
- Established ROI analytical frameworks providing data-driven investment decision support
Senior Customer Success Manager
Atomic Financial
07.2022 - 02.2023
- Drove strategic enterprise implementations of fintech direct deposit switching platform for top-tier financial institutions using project management best practices and change management principles.
- Led deployment at 7 top-100 financial institutions, achieving 70% company revenue increase in 2022
- Architected scalable enterprise onboarding methodology enabling repeatable execution across client implementations
- Implemented self-service reporting dashboards reducing support overhead and improving client satisfaction scores
Senior Project Manager
Jacobs Engineering
06.2021 - 06.2022
- Executed strategic IT modernization initiatives supporting global infrastructure engineering operations using traditional project management and change management approaches.
- Led Oracle Exadata to cloud migration generating $15M realized savings plus vendor equipment buyback revenue
- Directed Global Desktop virtualization project achieving $30M projected savings over 3 years with $4M immediate 2022 impact
- Managed enterprise-scale transitions with zero business operation disruption
Senior Program Manager
Bank of America
05.2019 - 05.2021
- Orchestrated enterprise risk remediation across Payment Technology ecosystem, collaborating with directors, VPs, and risk executives using program management and process improvement methodologies.
- Achieved 42% reduction in open compliance issues within 6 months through cross-matrix team coordination
- Established proactive engagement protocols improving risk owner accountability and issue resolution velocity
- Implemented enhanced KPI dashboards providing senior leadership real-time portfolio visibility
Senior Project Manager
Wells Fargo
01.2018 - 05.2019
- Managed concurrent IT infrastructure projects supporting nationwide retail banking operations using PMI methodologies and resource management best practices.
- Successfully delivered $30M network infrastructure replacement across retail branch network
- Completed end-of-life system replacement ahead of schedule and under budget using project planning and risk management
Technical Project Manager
Canadian Tire
05.2015 - 08.2017
- Provided technical leadership for Canada's largest retailer's PeopleSoft 9.2 enterprise system implementation using Agile transformation and change management.
- Introduced Agile and Scrum principles improving team productivity and delivery predictability
- Integrated Scrum Master expertise and coaching resources optimizing development processes
Senior Project Manager
Wells Fargo
06.2012 - 04.2015
- Led high-profile commercial banking technology refresh initiatives using program management and infrastructure modernization expertise.
- Transitioned 60+ applications to Oracle Exadata platform, realizing $500M+ infrastructure cost reduction over 7 years
- Pioneered Oracle database replication project migrating 3,500+ databases from Data Guard to Golden Gate
Education
Bachelor of Science - Computer Science and Finance
University of Maryland
Princess Anne, MDSkills
- Project management expertise
- Agile expertise
- Blockchain architecture expertise
- Leadership: Cross-Functional Team Leadership, Matrix Management, Process Improvement, Performance Management, Training and Development
Certification
- Project Management Professional (PMP) 2020
- Certified Blockchain Architect
- Certified Blockchain Professional
Additional Experience
- Senior Oracle Technical Project Manager | University of North Carolina
- Oracle DBA Specialist | University Health Systems of Eastern North Carolina
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Program Delivery Manager
Wells Fargo
04.2023 - 03.2025
Senior Customer Success Manager
Atomic Financial
07.2022 - 02.2023
Senior Project Manager
Jacobs Engineering
06.2021 - 06.2022
Senior Program Manager
Bank of America
05.2019 - 05.2021
Senior Project Manager
Wells Fargo
01.2018 - 05.2019
Technical Project Manager
Canadian Tire
05.2015 - 08.2017
Senior Project Manager
Wells Fargo
06.2012 - 04.2015
Bachelor of Science - Computer Science and Finance
University of Maryland
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