Victoria Torres Augusto
Blulynx Solutions
Hiram,GA
2
Languages
1
Certification
20
years of professional experience
Proactive, goal-oriented professional with extensive experience across diverse sectors, specializing in the development of data-driven performance metrics that enhance operational efficiencies. Proven track record in streamlining communication channels and delivering impactful training programs that foster team collaboration and growth. Committed to promoting community engagement and improving service accessibility to ensure all stakeholders benefit from innovative solutions. Eager to leverage unique skills and insights to drive successful project execution and contribute to organizational success.
Work History
Senior Program Manager - HOME Program 40h/weekly
6 Years 5 Months- Developed, coordinated, and administered the HOME & HOME ARP programs.
- Utilized software platforms to manage complex project schedules, closely overseeing progress metrics.
- Supervised appointment coordination, payroll processing, and expense reimbursement, ensuring compliance with financial protocols.
- Monitored adherence to established guidelines to ensure regulatory compliance throughout program execution.
- Coordinated and executed strategic meetings to enhance communication and engagement between organizational representatives, community members, and clients.
- Created and integrated project management frameworks that streamlined workflows and improved collaboration among multiple departments.
- Established key performance indicators to track progress and ensure alignment with organizational objectives.
- Performed risk assessments to enhance project planning and mitigate potential delays or setbacks.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Led interactive workshops and training sessions focused on skill development, resulting in enhanced project execution and team efficiency.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Mentored and supported 15 organization department employees to create a strong workplace culture.
Cobb County CDBG Planning Specialist 40h/weekly
3 Years 4 Months- Supported grant application processes and agreements for Housing and Urban Development annual applications, ensuring compliance and alignment with funding objectives.
- Established and enforced data governance policies and procedures to ensure compliance and data integrity.
- Designed and implemented comprehensive dashboards and reporting tools for effective tracking of project performance metrics for over 20 organizations.
- Designed and produced agenda items, public notices, and presentations to clearly convey grant regulations and actively engage stakeholders.
- Conducted training sessions to elevate the knowledge and skills of new Stakeholders and team members.
- Coordinated community outreach meetings, including Fair Housing Workshops and Stakeholder Workshops, to foster community awareness and participation in grant initiatives.
- Maintained records for regulatory compliance regarding the Board of Commissioners' actions on plans, proposals, grant planning, and amendments.
- Conducted regular updates and maintenance on the application site and the public media website, ensuring optimal performance.
- Prepared and led the committee's application review process.
- Contributed to funding allocation meetings by analyzing strategies and providing insights for effective resource distribution.
- Delivered remote technical support and troubleshooting services for over 20 users per day and company staff utilizing application systems.
Assistance Manager 40h/weekly
7 Years 2 Months- Crafted and executed comprehensive strategic plans, aligning performance metrics with departmental objectives.
- Implemented strategic recruitment and onboarding processes to enhance team performance and drive organizational success.
- Conducted targeted training sessions focused on boosting staff capabilities and ensuring high standards of customer service excellence.
- Implemented performance evaluations and personalized coaching strategies to improve resource allocation and foster employee growth.
- Supervised store opening and closing procedures to ensure consistent and smooth operational flow.
- Welcomed customers warmly upon entry to create a positive shopping experience. Provided bilingual support in Spanish and English regarding the company's products, services, features, and benefits.
- Enhanced customer satisfaction through effective dispute resolution, maintaining transparent communication, and delivering high-quality service.
- Conducted regular maintenance checks to enhance device reliability and ensure optimal performance for clients' cellphones.
- Facilitated efficient warranty claims to enhance customer experience through effective communication with manufacturers and meticulous documentation.
- Performed comprehensive inventory tasks, including receiving new merchandise, organizing stock, and conducting weekly scans to maintain product accuracy.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Social Worker 40h/weekly
5 Years- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Analyzed family dynamics during home visits and provided tailored communication strategies and conflict resolution methods.
- Strengthened community outreach efforts, increasing program enrollment and improving service accessibility.
- Monitored client progress and adapted treatment plans to address evolving needs.
- Maintained precise case documentation to guarantee adherence to regulatory standards and enhance team members' decision-making capabilities.
- Executed planning and coordination of health community fairs and conferences to foster community wellness engagement.
- Led Community Board meetings to facilitate discussion and decision-making among members.
- Conducted individual and group therapy sessions to enhance client emotional well-being.
- Designed and implemented individualized case plans focusing on unique client challenges and goals.
Customer Service and Sales
1 Year- Executed customer service and sales tasks to enhance customer satisfaction.
- Utilized cross-selling techniques to promote complementary products, thereby increasing average transaction size.
- Analyzed sales trends to inform promotional strategies and improve performance outcomes.
- Explained charges, fees, terms of sales, and service agreements to over 30 customers daily.
Education
Bachelor of Arts - Social Work
High School Diploma - Secretarial Studies
Skills
Project management expertise
Grant proposal development
Multitasking Abilities
Data-driven performance assessment
Performance monitoring
Inventory management audits
Recruitment and hiring
Public communication
Software utilization skills
Visual Communication
Marketing advertisements
Staff training/development
Problem-solving abilities
Troubleshooting expertise
Client relationship management
Excellent communication
Cross-functional collaboration
Accomplishments
- Collaborated with stakeholders (local agencies, tribal leaders, and vendors) to co-deliver localized milestones under strict grant mandates.
Certification
- Child Drawing Interpretations Puerto Rico
- Child Adoption Puerto Rico
- Child Education Special Needs
- Social Worker Certification
LANGUAGES
Spanish Bi-Lingual
English Bi-Lingual
Timeline
Senior Program Manager - HOME Program 40h/weekly
Blulynx Solutions
03.2020 - CurrentRead More
Cobb County CDBG Planning Specialist 40h/weekly
W. Frank Newton Inc. (new administration) Blulynx Solutions
01.2020 - 05.2023Read More
Assistance Manager 40h/weekly
Metro by T-Mobile Corporation
01.2013 - 03.2020Read More
Social Worker 40h/weekly
Management Administration Services- Puerto Rico
01.2008 - 01.2013Read More
Customer Service and Sales
Petals Company Inc. -Puerto Rico
01.2007 - 01.2008Read More
Bayamon Central University
Bachelor of Arts from Social Work
Read More
Dr. Agustin Stahl High School
High School Diploma from Secretarial Studies
Read More