Normanikia Grigsby

• • Conduct welcome calls and email outreach to new public health clients.
• • Verify member information and accurately input into internal systems.
• • Route clients to appropriate teams or services based on needs.
• • Assist with insurance eligibility inquiries and escalate complex issues.
• • Train new staff on communication protocols and issue resolution.
• • Collaborate cross-functionally to ensure follow-up within target timelines.
• Conducted outbound calls to remind patients of upcoming appointments.
• Inputted patient data into the electronic health record system.
• Verified insurance information prior to appointment booking.
• Provided assistance with additional tasks as needed or requested by management.

• Managed Medicaid eligibility applications and redeterminations for 150+ clients.

• Performed regular outbound and inbound calls to confirm member status.

• Conducted interviews and documented outcomes in state systems.

• Ensured correct PCP attribution and initiated corrections when needed.

• Assisted with Long-Term Care claims processing and issue resolution.

• Maintained compliance with all federal and state policy updates.

• Delivered food items to customers at their tables in a friendly, courteous manner.
• Took beverage orders from patrons and served drinks promptly.
• Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
• Greeted and welcomed customers, providing them with menus.
• Performed opening and closing duties such as restocking supplies, cleaning floors.
• Checked back with customers during meals to ensure satisfaction with food and service.
• Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.

• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Ensured compliance with all safety regulations within the store environment.
• Stocked shelves with merchandise when needed.