Norma Teresa Juarez Leon
Eden,ID
Summary
Bilingual professional fluent in Spanish and English with proven expertise in customer service and patient care. Extensive experience in secretarial duties, including phone management, payment processing, and appointment scheduling. Strong background in orthodontics with skills in chairside assistance, dental radiography, and sterilization procedures. Over four years of office experience, demonstrating adaptability and collaboration in fast-paced environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Orthodontic Assistant
Ward+Campbell Orthodontics
02.2021 - Current
- Prepared the patient for the orthodontist and performed simple tasks, such as tightening braces.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took X-rays, photographs, and intraoral scans of patients' teeth and mouth.
- Provided exceptional chairside assistance to the orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Improved patient comfort by efficiently assisting with orthodontic procedures, and providing clear explanations of treatment plans.
- Set appointments and made follow-up calls.
- I prepped rooms, sterilized equipment and instruments, and maintained an appropriate tray setup.
Recruiter/Payroll Specialist
IES Custom Staffing
07.2019 - 02.2021
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Managed payroll data entry and processing for 50-100 employees to comply with predetermined company guidelines.
Dental Assistant
Banner Dental Care
04.2017 - 12.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency, and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing them the appropriate tools and supplies needed for procedures.
- Prepared patient X-rays and images for dentist review.
- Sterilized rooms, and prepped equipment and instruments for 10 procedures daily.
Cashier
Valley Service Convenience
04.2016 - 04.2017
- I greeted customers entering the store and responded promptly to customer needs.
- I worked a flexible schedule and extra shifts to meet business needs.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in the front lanes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise as required.
Seasonal Worker
Grant & Hagan Inc. Farms.
09.2015 - 10.2016
- Annual potato harvest, working 12-hour shifts daily, picking spuds from a conveyor belt.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
Waitress/Cashier
Papa Kelsey’s Inc.
03.2015 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Crew Member
Culver’s
06.2014 - 01.2015
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept the food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Seasonal Worker
Betaseed Inc.
03.2014 - 06.2014
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Planted, cultivated, and harvested various types of trees, shrubs, and plants.
Education
Completed Fundamentals of Dental Assisting - Nitrous Oxide certified, BLS trained and certified
Idaho State University
Pocatello, ID12.2017
Diploma - General Studies, Leadership, Careers, Graphic Communications (Photoshop and Illustrator)
Valley High School
Hazelton, ID05.2013
Some College (No Degree) - Criminal Justice
College of Southern ID
Twin Falls, IDSkills
- Microsoft Word
- Excel
- PowerPoint
- Organizer
- Cash register
- Retail
- Clinical assessment
- Clinical documentation
- HIPAA
- OSHA
- Patient education
- Documentation skills
- Instrument sterilization
Certification
Basic Life Support (BLS) & CPR - American Heart Association (Expires: 2027)
References
- Yuridiana 'Yuri' Arteaga- Office Manager- (208) 731- 0510
- Yeimi Magana- HR Generalist- (208) 595- 0078
- Monica Velazquez- Lead Orthodontic Assistant- (208) 918- 7114
- Monica B. Simental- College Career Advisor- (208) 490- 1799
- Erynn Langley- Medical Assistant- (425) 239- 2166
- Suahili Chairez- Register Nurse- (208) 312- 5499
- Veronica Gomez- CNA- (208) 650- 0212
Hobbies and Interests
- Family oriented
- I enjoy helping others and giving back to the community.
- I like working with my hands and fixing things.
- Watching Movies and TV Shows
- Traveling
- Crafting and DIY Projects
- Reading
- Swimming
Languages
English
Professional
Spanish
Professional
Timeline
Orthodontic Assistant
Ward+Campbell Orthodontics
02.2021 - Current
Recruiter/Payroll Specialist
IES Custom Staffing
07.2019 - 02.2021
Dental Assistant
Banner Dental Care
04.2017 - 12.2018
Cashier
Valley Service Convenience
04.2016 - 04.2017
Seasonal Worker
Grant & Hagan Inc. Farms.
09.2015 - 10.2016
Waitress/Cashier
Papa Kelsey’s Inc.
03.2015 - 06.2015
Crew Member
Culver’s
06.2014 - 01.2015
Seasonal Worker
Betaseed Inc.
03.2014 - 06.2014
Completed Fundamentals of Dental Assisting - Nitrous Oxide certified, BLS trained and certified
Idaho State University
Diploma - General Studies, Leadership, Careers, Graphic Communications (Photoshop and Illustrator)
Valley High School
Some College (No Degree) - Criminal Justice
College of Southern ID