Summary
Work History
Education
Skills
Military Veteran
Timeline
Manager
Norm Smith

Norm Smith

Program Director
Plano,TX

Summary

A Dynamic leader with a proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Has deep experience in Program Leadership, Systems Integration, Business Transformations, and Professional Services based upon a successful career as a partner at Andersen Consulting (now Accenture) for 16 years. Most recent leadership position has been with a leading media technology solutions provider (Imagine Communications) servicing the media & entertainment global industry and implementing a major multi-year program for ESPN in Bristol, CT..

Work History

Program Director

Imagine Communications
08.2022 - Current
  • Communicate daily with ESPN stakeholders, updating them on progress to build support for this multi-year program.
  • Supervise program staff, managing and evaluating performance to provide high-quality services to program participants.
  • Monitoring contract compliance and acceptance criteria
  • Maintain program schedule, budget, & milestone status tracking reporting and progress metrics using Jira software & Salesforce project management tools
  • Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitor program performance to identify areas for improvement.
  • Identify risks and develop mitigation plans.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with program objectives mission

Consulting Director

Information Services Group
09.2015 - 12.2021
  • Develop sourcing strategies and required transformation roadmaps in order to optimize the efficiency of IT service delivery.
  • Build change management strategies to engage all stakeholders in achieving the target operating model in very fast-paced, stressful, and constantly changing environments.
  • Provide positive leadership and risk mitigation plans to achieve desired sourcing results.
  • Have high degree of emotional intelligence to effectively handle challenging change situations and difficult individuals during project execution.
  • Conduct frequent meetings with Client staff to discuss sourcing strategy progress and to provide transparent communications.

Vice President-Global Partnerships

Digital River
04.2014 - 06.2015
  • Collaborated with senior management to develop strategic partnership initiatives and long-term goals around the e-commerce ecosystem for this new program.
  • Used market insights to capitalize on key business opportunities to build new, advantageous partnerships.
  • Built a pipeline of partnership prospects to leverage global sales strategy
  • Finalized four global partnerships, including Adobe Systems.

Education

Bachelor of Science degree - Economics

The University of Pennsylvania (Wharton)
Philadelphia, PA

Master of Business Administration - Finance

George Mason University
Fairfax, VA

Skills

  • Program Leadership
  • Risk Assessment & Quality Assurance
  • Contract Management
  • Organizational Leadership
  • Communication Skills
  • Change Management Expert
  • Project Management Tools (Jira, Salesforce, etc)
  • Agile/Waterfall Application Development Methodologies
  • Systems Integration Requirements
  • Business Process Change Management

Military Veteran

Served in the Air Force.

Timeline

Program Director

Imagine Communications
08.2022 - Current

Consulting Director

Information Services Group
09.2015 - 12.2021

Vice President-Global Partnerships

Digital River
04.2014 - 06.2015

Bachelor of Science degree - Economics

The University of Pennsylvania (Wharton)

Master of Business Administration - Finance

George Mason University
Norm SmithProgram Director