Norris Theus
Las Vegas,NV
Summary
Proven leader in high-pressure environments, adept at enhancing guest experiences and minimizing loss, as demonstrated at Tropicana Hotel And Casino. Skilled in staff supervision and customer service, strategies have significantly contributed to improved profitability margins. Expert in team collaboration and clear communication, ensuring seamless event execution and service delivery. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer and employee experiences.
Overview
12
12
years of professional experience
Work History
Lead Banquet Steward
Tropicana Hotel And Casino
08.2012 - 04.2024
- Maintained cleanliness and organization of banquet areas, ensuring positive guest experience.
- Enhanced customer satisfaction by providing exceptional banquet service and timely food delivery.
- Proactively addressed any issues or concerns during events, resolving them quickly to maintain guest satisfaction.
- Coordinated with team members effectively for seamless service delivery during high-pressure situations.
- Handled last-minute requests or adjustments from clients professionally, demonstrating adaptability under pressure.
- Utilized strong communication skills to relay critical information between kitchen staff, servers, and event organizers efficiently.
Education
High School Diploma -
Highland High School
Palmdale, CA06.1996
Skills
- Customer service focus
- Exceptional multitasking
- Guest Relations
- Punctual and Reliable
- Clear Communication
- Team Collaboration
- Issue Resolution
- Event Setup
- Sanitation Standards
- Staff Management
- Staff Supervision
- Task Delegation
Timeline
Lead Banquet Steward
Tropicana Hotel And Casino
08.2012 - 04.2024
High School Diploma -
Highland High School
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