Sana Jatoi
Willimantic
Summary
Dynamic healthcare management professional with a Master of Business Administration in Healthcare Management and a robust foundation in Health Sciences. Expertise includes coordinating primary health services, managing multidisciplinary teams, and overseeing clinical operations in outpatient and surgical environments. Proficient in policy implementation, resource planning, regulatory compliance, and financial oversight, with a proven track record of enhancing patient access and streamlining healthcare delivery systems. Committed to driving system-wide improvements through evidence-based strategies and impactful leadership in fast-paced medical settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Office Manager
Apple Rehab
Mystic, CT
09.2025 - Current
- Streamlined office operations, enhancing communication between departments and improving overall efficiency.
- Oversaw billing processes, ensuring accuracy and compliance with regulatory standards.
- Collaborated with leadership to refine budgetary processes, contributing to improved financial oversight.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Surgical Coordinator
Day Kimball Medical Group
09.2024 - 03.2025
- Directed surgical scheduling and hospital coordination to optimize continuity of care and maximize use of surgical resources.
- Monitored compliance with HIPAA, OSHA, and medical clearance procedures, contributing to accreditation standards.
- Liaised with patients, surgeons, and healthcare teams to manage pre- and post-operative protocols and patient safety planning.
- Managed prior authorizations, billing reviews, and data reporting using EMR systems to support financial and clinical outcomes.
- Supervised procedure documentation, patient charting, and surgical workflow processes aligned with organizational policy.
Medical Practice Manager
West Hartford & Avon Acupuncture
06.2024 - 09.2024
- Led the operations of two outpatient health clinics, developing strategies to improve patient outcomes and access.
- Developed and enforced policies for scheduling, care coordination, documentation, and regulatory compliance.
- Oversaw budgeting, resource allocation, and insurance claim procedures to meet performance and cost-efficiency goals.
- Supervised recruitment, training, and evaluation of healthcare staff, maintaining a high-performing, patient-centered team.
- Partnered with external providers and insurers to streamline service delivery and ensure timely patient care.
Medical Assistant/Patient Coordinator
Hartford Healthcare
06.2022 - 06.2024
- Coordinated patient intake, treatment planning, and care navigation for high-volume outpatient medical practice.
- Supported healthcare teams by managing EHR entries, insurance approvals, and care coordination protocols.
- Conducted diagnostic testing (EKGs), obtained vital signs, and facilitated patient-provider communication.
- Verified insurance benefits, processed billing support, and maintained regulatory documentation for audits.
- Trained staff in front-desk operations, HIPAA compliance, and clinical procedure documentation workflows.
Education
Master of Business Administration - Healthcare Management
Southern New Hampshire University
Manchester, New Hampshire03-2025
Bachelor of Science - Health Sciences
Eastern Connecticut State University
Windham, Connecticut05-2022
Skills
- Primary Healthcare Operations
- Strategic Planning
- Regulatory Compliance (HIPAA, OSHA)
- Program Development & Coordination
- Financial Oversight
- EMR System Management
- Patient Care Navigation
- Insurance & Revenue Cycle Management
- Team Supervision & Staff Development
- Performance Evaluation
- Process Improvement
- Cross-Functional Collaboration
- Deadline management
- Office administration
Certification
- Microsoft Power BI - Advanced Calculations with DAX, 2025
- Microsoft Power BI - PBI Desktop Reports & Dashboards, 2025
- Leading vs. Managing, American Institute of CPAs, 2024
- Change Management - Managing the Change Process, 2024
- Change Management - Understanding the Context of Change, 2024
- Applying Data Analytics to Business Performance, 2024
- Applying Data Analytics to Financial Planning & Analysis, 2024
- Strategic Analysis - Environmental & Business Strategy, 2024
- Coaching vs. Mentoring, American Institute of CPAs, 2023
- Certified Nursing Assistant (CNA), 2021
- Basic Life Support (BLS) Certification, 2021
Languages
English
Urdu
Sindhi
Timeline
Business Office Manager
Apple Rehab
09.2025 - Current
Surgical Coordinator
Day Kimball Medical Group
09.2024 - 03.2025
Medical Practice Manager
West Hartford & Avon Acupuncture
06.2024 - 09.2024
Medical Assistant/Patient Coordinator
Hartford Healthcare
06.2022 - 06.2024
Bachelor of Science - Health Sciences
Eastern Connecticut State University
Master of Business Administration - Healthcare Management
Southern New Hampshire University