Karl T. Mueller
Ashland,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Habitat for Humanity
02.2022 - 03.2023
- Store Management functions, store operations, social media management
- Work with employees and volunteers and delegate applicable tasks for store operations
- Coordinate item movement to sales floor which includes price activations, Cash register operation.
Pricebook Analyst
Cumberland Farms
08.2021 - 09.2021
- Support for Pricing Systems at all Cumberland Farms owned store locations
- Set prices and resolved issues relating to vendor and/or pricing issues
- Provided additional support to internal Cumberland Farms office users.
Technical Support
Quiet Logistics
11.2018 - 02.2019
- To Office and Warehouse Users for computing and printer needs
- Upgraded systems to Windows 10 Operating System platform
- Provided network support to Office and Warehouse users
- Service as representative in appropriate buildings as IT team.
Desktop Deployment Technician
Insight Global
08.2017 - 11.2017
- Configured, deployed, maintained, troubleshoot, and supported computer workstations, and hi-definition monitors for Radiology departments at UMASS Memorial Hospital locations
- Deployed image, restored data and specific setting for UMASS Memorial Hospital employees.
Sr. LSR Logistics Service Representative
On Process Technologies
09.2012 - 02.2013
- Supported the spare parts planning function of Juniper Networks warranty exchange program and did this through professional communications, both to and from customers on behalf of OnProcess Technology’s clients
- Maintained and updated a database with all appropriate information gathered as a result of customer contact
- Supported quality assurance efforts, process improvement and provided Tier I support.
Store Systems Retail Services Specialist
Spencer Technologies
05.2011 - 12.2011
- Provided excellent telephone/remote support for Store Systems platforms for both end users and technical resources
- This yielded results of consistently solving problems and raising the level of customer satisfaction
- Was a proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity
- Worked effectively with multiple systems clients and functional groups which increased service levels with applicable systems.
Senior Technical Specialist
BJ’S Wholesale Club
05.2007 - 04.2009
- Developed strategies and coordinate business plans for Store System implementation increasing the efficiency of processes
- Maintained and implement changes to existing system infrastructure with increased efficiency and meeting quality standards
- Implemented software and hardware upgrades to new and existing systems with precision and timeliness.
Education
Associate of Science - Computer Science
Massachusetts Bay Community College
Wellesley, MASkills
- Retail Systems
- Process Improvement
- Database Updates
- Technical Support
- Client Relations
- Documentation
Certification
Clark University Computer Career Institute - Client/Server Programming and Web Development Certificate
Coursera - Facebook Social Media Certificate
Coursera - Search Engine Optimization (SEO)
Masshire - Personal Branding 3.0
Timeline
Assistant Manager
Habitat for Humanity
02.2022 - 03.2023
Pricebook Analyst
Cumberland Farms
08.2021 - 09.2021
Technical Support
Quiet Logistics
11.2018 - 02.2019
Desktop Deployment Technician
Insight Global
08.2017 - 11.2017
Sr. LSR Logistics Service Representative
On Process Technologies
09.2012 - 02.2013
Store Systems Retail Services Specialist
Spencer Technologies
05.2011 - 12.2011
Senior Technical Specialist
BJ’S Wholesale Club
05.2007 - 04.2009
Associate of Science - Computer Science
Massachusetts Bay Community College
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