NOU ADAMS
Anchorage,Alaska
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Aurora Chocolate
11.2017 - Current
- Developed streamlined task system to provide more effective workflow for both peers and management staff
- Trained end-users in best practices to minimize errors and protect key data
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Customer Service Agent
Holland America
05.2017 - 10.2019
- Reviewed files, records and other obtained documents to respond to customer requests
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Nutrition and Dietitian Assistance
Providence Care Hospital - Providence Care
01.2017 - 05.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Developed and implemented protocols related to nutrition care.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
Princess Anchorage, Line Cook
Holland America Princess
05.2014 - 10.2016
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
- Mentored and trained 5+ line cook's through solving problems and work together, improving overall quality and performance
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Front Line Customer Service
McDonald
06.2012 - 05.2015
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Trained new team members in cash register operation, stock procedures and customer service
Education
Bachelor of Arts - hospitality And Hotel Restaurant Management
University of Alaska Anchorage
05.2019
Associate of Applied Science - Culinary Arts
University of Alaska Anchorage
05.2019
High School Diploma - undefined
Chugiak High School
05.2014
Associate of Science - Radiologist Technology
University of Alaska Anchorage
Anchorage, AK05.2025
Bachelor of Science - Health Sciences
University of Alaska Anchorage
Anchorage, AK05.2029
Skills
- Computer skills
- Customer Relationship Management
- Verbal and Written Communication
- Employee Training
- Food and Beverage Management
- Job Assignments
- Time Management
- Overseeing Employees
- Safety Codes
- Problem solver
Languages
Hmong
Native or Bilingual
Korean
Limited Working
Thai
Limited Working
Timeline
Retail Store Manager
Aurora Chocolate
11.2017 - Current
Customer Service Agent
Holland America
05.2017 - 10.2019
Nutrition and Dietitian Assistance
Providence Care Hospital - Providence Care
01.2017 - 05.2017
Princess Anchorage, Line Cook
Holland America Princess
05.2014 - 10.2016
Front Line Customer Service
McDonald
06.2012 - 05.2015
Bachelor of Arts - hospitality And Hotel Restaurant Management
University of Alaska Anchorage
Associate of Applied Science - Culinary Arts
University of Alaska Anchorage
High School Diploma - undefined
Chugiak High School
Associate of Science - Radiologist Technology
University of Alaska Anchorage
Bachelor of Science - Health Sciences
University of Alaska Anchorage
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