Nour Alrefaai
Lexington,KY
Summary
Dynamic professional with a proven track record in client relationship management and critical thinking, honed at Beauty Center Dima and Al-Awael School. Excelled in enhancing customer engagement and student development through innovative sales strategies and educational techniques. Skilled in negotiation and product knowledge, consistently achieving positive outcomes.
Overview
12
12
years of professional experience
Work History
Beauty and Hair Advisor
Beauty Center Dima
October 6, Egypt
01.2013 - 09.2024
- Maintained records related to sales for store management.
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended complementary products based on guest interests or items selected for purchase.
- Bagged or packaged purchases and wrapped gifts.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Recommended merchandise based on expert product knowledge and client preferences.
- Described merchandise and explained use, operation and care.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Greeted customers to determine wants or needs.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
Teacher /Teacher - 2nd Grade
Al-Awael School
October 6, Egypt
09.2018 - 08.2024
- Facilitated a positive learning environment by implementing classroom management techniques.
- Encouraged critical thinking skills by providing engaging projects and assignments.
- Guided students in the development of critical thinking and problem-solving skills.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Encouraged creativity by giving students choices in learning topics and methods.
- Maintained positive classroom culture through behavior management techniques.
- Attended parent and teacher conferences when necessary to discuss student progress or concerns.
Education
High School Diploma -
Zen Al-Abdeen Shool
Syria01-2007
Skills
- Client relationship management
- Industry knowledge
- Critical thinking
- Training and mentoring
- Client engagement
- Data interpretation
- Customer service
- Time management
- Student development
- Product knowledge
- Relationship building
- Problem-solving
- Sales strategy
- Negotiation
Languages
Arabic
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Teacher /Teacher - 2nd Grade
Al-Awael School
09.2018 - 08.2024
Beauty and Hair Advisor
Beauty Center Dima
01.2013 - 09.2024
High School Diploma -
Zen Al-Abdeen Shool
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