Summary
Overview
Work History
Education
Skills
Accomplishments
Hiking
Languages
Timeline
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Nour El Zouheiri

Nour El Zouheiri

Sylmar,CA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

10
10
years of professional experience

Work History

Supervisor

Victoria Secret
Sherman Oaks, CA
09.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Built, managed and coached insourced and outsourced teams.

Sales Leader

Victoria Secret & PINK
Beirut, Lebanon, Lebanon
07.2013 - 05.2019
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Provided customer service for over 30 customers per hour and resolved customer conflicts.
  • Developed multiple sales strategies to address range of project and customer types.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored sales team performance and provided constructive feedback

Assistant Manager

Passport Fashion Boutique- Personal Business
Beirut, Lebanon
01.2013 - 12.2013
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increases sales by 10%.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Education

High School Diploma -

Al Manar Modern School - Mount Lebanon
Lebanon, Mount Lebanon
06.2012

Skills

  • Performance Tracking and Evaluations
  • Job Assignments
  • Motivating Performers
  • Leadership
  • Microsoft PowerPoint

Accomplishments

  • Supervised and trained a team of over 15 staff members.
  • Had a high impact and a 60% contribution in sales.
  • Was #2 in bringing in credit applications in one yer.
  • Brought in 4-5 successful segments every week and had a 30,000-70,000 weekly sales contribution.


Hiking

I am a person with a lot of fire and passion with a very driven personality, and hiking is one hobby in life that pushes me and motivates me to achieve obstacles in my journey. A very mentally challenging exercise that keeps me dedicated to move forward in my path, which is a philosophy I apply in my daily life.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Supervisor

Victoria Secret
09.2019 - Current

Sales Leader

Victoria Secret & PINK
07.2013 - 05.2019

Assistant Manager

Passport Fashion Boutique- Personal Business
01.2013 - 12.2013

High School Diploma -

Al Manar Modern School - Mount Lebanon

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Nour El Zouheiri