Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessDevelopmentManager
Nour Hamed

Nour Hamed

Alton,IL

Summary

Proven Certified Pharmacy Technician with a track record of excellence at CVS Pharmacy, adept in medication dispensing and insurance billing. Demonstrated problem-solving skills by efficiently resolving non-routine issues, enhancing service quality through training initiatives, and ensuring compliance with HIPAA regulations. Achieved significant improvements in prescription processing accuracy and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Pharmacy
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Saint Charles West
Saint Charles, MO

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing

Certification

Pharmacy technician certification

Languages

Arabic
Native or Bilingual

Timeline

Certified Pharmacy Technician

CVS Pharmacy
12.2022 - Current

Saint Charles West

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Nour Hamed