Noura Sibawe
NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Concierge
Saks Fifth Avenue
New York, NY
04.2022 - 02.2023
- Facilitated and coordinated transportation services for guests.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Front Desk Receptionist
Memorial Sloan Kettering Cancer Center New York
New York, NY
06.2018 - 12.2021
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
Education
Bachelor Of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Technical Documentation
- Production Reports
- Hospitality Management
- Guest Accommodations
- Guest Experiences
- Safety Rules
- Telephone Etiquette
- Concierge Assistance
- Guest Registration
- Emergency Situations
- Customer Satisfaction
- Time Management
Timeline
Concierge
Saks Fifth Avenue
04.2022 - 02.2023
Front Desk Receptionist
Memorial Sloan Kettering Cancer Center New York
06.2018 - 12.2021
Bachelor Of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York