Summary
Overview
Work History
Education
Skills
Timeline
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RONALD KIBLER

Laurel,MD

Summary

Dynamic professional with a proven track record at Capitol Concierge, excelling in concierge operations and issue resolution. Adept at enhancing guest satisfaction and driving process improvements, I leverage strong analytical skills and team collaboration to achieve operational excellence. Committed to delivering exceptional service and fostering lasting customer relationships.

Overview

5
5
years of professional experience

Work History

Concierge/ Property Manager

Capitol Concierge
Washington dc
01.2024 - Current
  • Led concierge team to enhance guest satisfaction, streamline operations, and resolve guest issues efficiently.
  • Resolved guest issues promptly to enhance satisfaction and ensure seamless operations.
  • Create welcoming environment, boost guest experience, encourage repeat visits with attentive service.
  • Fostered team collaboration to drive operational improvements and elevate guest experience.
  • Implement efficient scheduling, optimize staff allocation, improve guest request response times.

Technical Support Represented

TurboTax
Washington dc
02.2025 - 10.2025
  • Resolved customer complaints regarding tax filings, ensuring timely resolution and customer satisfaction.
  • Responded promptly to inquiries from both internal and external customers regarding taxation issues.
  • Reviewed client documents for accuracy and compliance with tax laws, mitigating potential filing issues.
  • Prepared individual and business tax returns using specialized software, delivering accurate filings to meet deadlines.
  • Attended continuing education courses related to taxation topics.

Shift/Site Leader

GoPuff
Washington dc
02.2023 - 03.2024
  • Led shift operations, improving team efficiency through strategic planning and coordination.
  • Monitored performance metrics, achieving improved service delivery outcomes.
  • Implemented process improvements, achieving measurable operational gains.
  • Utilized analytical skills to resolve site challenges, ensuring smooth workflow.
  • Fostered collaborative environment, enhancing team morale and overall productivity.

Call Center Customer Service Representative

BrightKey
Annapolis, MD
10.2020 - 01.2023
  • Handled 100+ daily inquiries, enhancing customer satisfaction through effective communication.
  • Resolved customer inquiries efficiently, increasing positive feedback and enhancing overall satisfaction.
  • Resolved complex issues, reducing average call resolution time by 15 minutes.
  • Implemented feedback systems to improve service quality and support customer retention.
  • Collaborated with team to streamline processes, boosting overall efficiency and productivity.
  • Utilized CRM tools for data analysis, providing insights to improve customer interactions.

Education

BACHELOR'S - PSYCHOLOGY

Michigan State University
East lansing, MI
05.2011

DIPLOMA -

Suitland High School
District Heights, MD
05-2005

Skills

  • Tier 2 Support
  • User Training
  • Technical Documentation
  • Remote Support
  • Process Improvement
  • Data Analysis
  • Tier 3 Support
  • Customer Relationship Management
  • Concierge operations
  • Issue resolution
  • Team collaboration
  • Customer relationship management
  • Sales

Timeline

Technical Support Represented

TurboTax
02.2025 - 10.2025

Concierge/ Property Manager

Capitol Concierge
01.2024 - Current

Shift/Site Leader

GoPuff
02.2023 - 03.2024

Call Center Customer Service Representative

BrightKey
10.2020 - 01.2023

BACHELOR'S - PSYCHOLOGY

Michigan State University

DIPLOMA -

Suitland High School

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