Nour El Houda Colic

Create yearly, monthly and weekly schedules assigning tasks to phlebotomists to maintain efficient work flow. Manage and track call outs, facilitating coverage for multiple sites. Conduct interviews and provide on the job training to new employees. Supervised phlebotomy team, ensuring adherence to safety protocols and quality standards. Use EPIC/Beaker software.

Correctly prepare lab equipment required for tests, research, process and quality control. Collected, processed, labeled, and stored specimens from tons of patients daily. Used EPIC and Cerner Millenium software.

Operated a cash register to process cash and credit card transactions. Described merchandise and explained operation of merchandise to customers. Checked out customers and bagged items quickly. Kept the store clean and representable.

Sparked creativity and imagination by helping children discover new things each day. Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with students throughout the day to keep them engaged in learning.

• Y.O.U. program

Delivered exceptional customer service by attentively addressing guest needs and ensuring satisfaction. Managed multiple tables efficiently, prioritizing tasks to optimize dining experience for guests. Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery. Trained and mentored new wait staff on service protocols and menu knowledge to enhance team performance.