Nousheen-Sultana Jawadi
Sacramento,CA
Summary
Biology graduate with demonstrated skill in procedural adherence, careful documentation, and efficient task management in fast-paced settings. Ability to quickly learn and reliably execute complex protocols, with a foundational understanding of laboratory principles. Seeking to leverage a strong work ethic, attention to detail, and commitment to quality as a contributing Lab Technician
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
College Oak Nursing and Rehabilitation Center
Sacramento, CA
02.2022 - 10.2022
- Managed the sole point of entry and communication for the entire facility, personally welcoming every visitor, family member, and medical staff
- Manually processed and logged each person's visit in the central record book with their name, time, destination, and purpose, maintaining a live security and contact-tracing log
- Operated a multi-line phone system, answering calls, using judgment to transfer urgent clinical calls, locating key leadership among a 100+ person staff, and taking detailed, accurate messages to ensure no request was lost
- Served as the first-line resource and problem-solver for residents, guests, family, and clinical staff. Handled inquiries, arranged for immediate maintenance assistance, and resolved non-medical issues to support daily operations and resident comfort
- Organized, maintained, and secured all physical resident files, correspondence, and records in strict compliance with HIPAA, ensuring nurses and doctors had immediate access to hundreds of confidential charts
- Provided direct administrative and admissions support, preparing paperwork for new residents and assisting families during the intake process.
- Monitored live emergency call-light and alarm panels, identifying the location and urgency of alerts to promptly notify the correct nursing staff in response to resident health and safety issues
- Enforced all mandated clinical protocols, including COVID-19 screening, masking, and social distancing rules at the front door, often de-escalating tensions with visitors to protect a vulnerable population
- Maintained a sanitized clinical environment by performing scheduled hourly cleaning and disinfecting of the entire front desk, lobby, and all high-touch surfaces
Sales Associate
Michael Kors
Folsom, California
10.2019 - 03.2020
- Met and exceeded individual sales goals by utilizing detailed product knowledge of past, current, and upcoming merchandise and applying layered sales and service techniques
- Managed the complete sales cycle, from initial client consultation to processing complex transactions involving in-store purchases, shipping, alterations, and special requests, all while adhering to strict store policies
- Built and maintained a loyal clientele using a detailed client book, providing high-quality personalized service, and swiftly resolving any client problems or complaints to ensure satisfaction
- Maintained inventory and visual standards by keeping the selling floor and stockroom clean, organized, and fully stocked. Conducted regular inventory reviews and managed all stock receiving and shipping paperwork
- Operated the POS systems, handling all cash, credit, and related functions accurately, and participated in all required training and team meetings
Guest Service Associate
Rubio's Coastal Grill
Rancho Cordova, California
10.2018 - 09.2019
- Supported full restaurant operations by taking orders, serving food and drinks, bussing and resetting tables, and restocking service supplies to maintain a smooth dining flow
- Created a welcoming environment by greeting guests, maintaining thorough menu knowledge to answer questions, and ensuring the dining area, patio, and restrooms were consistently clean and well-stocked
- Followed strict food safety, hygiene, and cash-handling procedures, ensuring compliance and security in a fast-paced setting
- Trained and onboarded new team members on company policies, service standards, and POS systems, verifying understanding and readiness
- Handled multiple competing tasks efficiently in a high-volume, team-dependent environment, working both independently and collaboratively under constant time pressure
Education
Bachelor of Arts - Biology
California State University, Sacramento
Sacramento, CA12-2024
Los Rios Community College District
Sacramento05-2021
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05-2018
Skills
- Sample Handling & Preparation
- Microsoft Office Suite (Word, Excel, Outlook)
- Meticulous Documentation & Record Keeping
- Safety & PPE Protocol Adherence
- Quality Assurance Mindset
- Inventory & Supply Management
- Ability to Learn New Procedures Quickly
- Reliability & Strong Work Ethic
- Time Management & Task Prioritization
- Team Collaboration & Independent Work
Courses
- COVID-19 Training for Healthcare Workers from Stanford University
- Measuring and Maximizing Impact of COVID-19 Contract Tracing from Johns Hopkins University
Timeline
Front Desk Coordinator
College Oak Nursing and Rehabilitation Center
02.2022 - 10.2022
Sales Associate
Michael Kors
10.2019 - 03.2020
Guest Service Associate
Rubio's Coastal Grill
10.2018 - 09.2019
Bachelor of Arts - Biology
California State University, Sacramento
Los Rios Community College District
High School Diploma -
Pleasant Grove High School