Nousrat EL HARDA

Meknès,Morocco

Summary

Dynamic International Flight Attendant with Kuwait Airways, skilled in emergency management and cross-cultural communication. Enhanced passenger experience through proactive service and effective team collaboration. Successfully directed junior staff, ensuring adherence to airline policies while fostering a culture of safety and comfort during long-haul flights.

Overview

years of professional experience

Work History

International Flight Attendant

Kuwait Airways

Kuwait

10.2017 - 04.2024

Collaborated with other crew members to maintain order on board the aircraft during long flights.
Demonstrated proper use of emergency equipment and conducted emergency drills.
Kept updated on changes in airline policy and regulations through attendance at training sessions.
Assessed customer feedback to identify areas for improvement in the passenger experience.
Facilitated smooth transition of passengers from one plane to another at connecting airports.
Provided guidance on immigration regulations at international airports.
Coordinated activities between ground personnel and cabin crew members for efficient operations.
Directed junior team members in proper duties and company regulations.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Education

Engineering Degree - Human Resources Management

School of Engineering (ESGCNT)

Meknes, Morocco

05.2025

Technician Degree - Economics

Higher School of Technology

Meknes, Morocco

01.2016

Skills

Employee training
Recruitment strategy
HR policy development
Payroll administration
Customer service
Team collaboration
Cross-cultural communication

Company culture and values
Emergency management
Public interaction
Airline operations
VIP services
Language proficiency

Languages

Arabic: Native or bilingual proficiency.

French: Full professional proficiency.

English: Full professional proficiency

Hobbies and Interests

Reading (Economy, Finance and Management Strategies)
Sightseeing and Traveling
Discovering World’s Geography

References

References available upon request.

Timeline