Nouvel Gapinski
Utica,MI
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and encourage customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
CVS
Shelby, MI
10.2025 - 05.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and maintained balanced till.
- Stocked shelves with merchandise, ensuring optimal product placement and organization.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Addressed customer complaints promptly to maintain high satisfaction levels.
- Maintained cleanliness and organization of sales floor to create inviting environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Office Assistant
Troy Dental Care
Troy, MI
10.2024 - 05.2025
- Assisted in maintaining patient records and ensuring data accuracy.
- Coordinated communication between dental staff and patients effectively.
- Handled incoming calls and addressed patient inquiries professionally.
- Prepared treatment rooms and organized dental supplies for procedures.
- Supported the front desk team with administrative tasks as needed.
- Maintained cleanliness and organization of the reception area consistently.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
High School Diploma -
Adali Stevenson
Sterling Heights, MI06-2025
CPR Certification -
Adlai Stevenson
Sterling Heights, MI02-2025
Skills
- Data entry
- Customer service
- Office organization
- Patient coordination
- Communication skills
- Organization
- Team collaboration
- Time management
- Positive attitude
- Multi-tasking strength
- Exceptional customer service
Accomplishments
- Biology
- Chemistry
- Food and Nutrition
- Medical Science I
- Marketing 1
- Nursing Assistant
- Spanish 1 & 2
- Psychology
Volunteering Experience
VOLUNTEER EXPERIENCE
Just Giving Back Events, Shelby Township, MI
Team Leader, May 2021 – present
- Organization of vendors/crafters placements
- Setting up venues
- Helped raised money for organizations
Timeline
Sales Associate
CVS
10.2025 - 05.2026
Office Assistant
Troy Dental Care
10.2024 - 05.2025
High School Diploma -
Adali Stevenson
CPR Certification -
Adlai Stevenson