Novolia Wright
Patient Care Representative
Palm Bay,FL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Athena.
Overview
10
10
years of professional experience
Work History
Patient Services Representative
Emerge Health Care
08.2013 - Current
- Resolved customer complaints using established follow-up procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Used Athena to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Education
High School Diploma -
Palm Bay High School Adult Education
Melbourne, FL06.1980
Skills
- Health Information Access Management
- Office Administration
- Appointment Scheduling
- Organization and Time Management
- Patient Registration
- Verifying Eligibility
- Demographics Information
- Multi-Line Telephone Systems
- Insurance Information Collection
- Medical Insurance
- Appointment Confirmation
- Chart Pulling
- Reminder Calls
- Call Transfers
- Customer Service
- Directing Callers
- Patient Intakes
- Document Filing
- Clinical Messaging
- HIPAA Compliance
- Registration Requirements
Timeline
Patient Services Representative
Emerge Health Care
08.2013 - Current
High School Diploma -
Palm Bay High School Adult Education
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