Yvette Lankford
Clearfield,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Intermountain Healthcare, Physical Therapy
11.2022 - 04.2023
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
Commercial Loan Specialist
Bank Of Utah,
08.2021 - 06.2022
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Compile, arrange and review all relevant loan documents.
- Processed advances and disbursements as well as pay off letters. Processed payments on loans sent through mail.
- Worked with loan officers to insure loans were processed and disbursements of funds were done per bank procedures and polices.
SDS Specialist
PERS
06.2021 - 02.2022
- Collected, arranged, and input information into database system.
- Developed and managed relationships with key clients and partners to drive growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
TSA Agent
Department Of Homeland Security, TSA
12.2016 - 10.2019
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Education
Certification - Medical Assisting
Ogden-Weber Applied Technology College
Ogden, UTAssociate of Applied Science - Accounting And Finance
Eastern Oklahoma State College
Wilburton, OKHigh School Diploma -
Sun Valley High School
Aston Mills, PASkills
- Document Filing
- Payment Collection
- Medical Insurance
- Demographics Information
- Patient Greeting
- Patient Registration
- Patient Care and Confidentiality
- Appointment Scheduling
- HIPAA Compliance
- Vital Statistics Documentation
- Health Information Access Management
- Informed Consent
Additional Information
I volunteer with the American Red Cross in three positions. Service to Armed Forces as a case worker, Volunteer Services: Recognition and Appreciation Lead and Disaster Services: DWE Chapter / Territory Coordinator. I love helping people and with these roles I am able to do that and learn some valuable skills that I can bring into the workplace.
Timeline
Patient Services Representative
Intermountain Healthcare, Physical Therapy
11.2022 - 04.2023
Commercial Loan Specialist
Bank Of Utah,
08.2021 - 06.2022
SDS Specialist
PERS
06.2021 - 02.2022
TSA Agent
Department Of Homeland Security, TSA
12.2016 - 10.2019
Certification - Medical Assisting
Ogden-Weber Applied Technology College
Associate of Applied Science - Accounting And Finance
Eastern Oklahoma State College
High School Diploma -
Sun Valley High School
Similar Profiles
Evelyn Teoyotl RojasEvelyn Teoyotl Rojas
Patient Service Representative at Intermountain Healthcare, TOSH Physical TherapyPatient Service Representative at Intermountain Healthcare, TOSH Physical Therapy
Jeff R. Carlson PTJeff R. Carlson PT
PT/Regional Director of Clinical Operations at RET Physical Therapy & Healthcare SpecialistsPT/Regional Director of Clinical Operations at RET Physical Therapy & Healthcare Specialists
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC