Speaking
Novryanti Sitanggang
Project Manager
Jakarta,JK
Summary
Project Manager dedicated to assisting customer and by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring service standards and maintaining customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Project Manager, Client Services
PERURI
Jakarta, Indonesia
03.2022 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Provided detailed product orders based on project drawings and technical specifications.
- Facilitated communication between internal personnel, customer and product owners for project cohesion.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Scheduled and attended meetings with clients and prospective clients as requested.
Project Manager
Peruri Digital Security
Jakarta, Indonesia
09.2021 - 02.2022
- Maintained relationships with product owner and customer.
- Learning about product (do and don'ts).
- Lead the customer to develop system based on the product we have.
- Facilitated communication between client and product owner.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior Business Analyst
PT JATIS
Jakarta, Indonesia
07.2018 - 08.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Produced charts and diagrams to assist with problem analysis.
- Mentored teams through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed diagrams to describe and lay out logical operational steps.
- Trained new member/developers to understand current system and what next of the project.
- Helped developers to analyze the issue
- Verified the issues that have been done by developers before deliver to user for UAT
- Assist user for UAT
Business Analyst
PT Infomedia Solusi Humanica
Jakarta, Indonesia
07.2017 - 06.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Gathered information on business processes and user requirements.
- Delivered analysis of requirement, user insight, and if any impact to current system.
- Assigned tasks to developers based on requirements on business flow.
- General testing based on must-have item
- Assessed business requirements to create focused solutions.
- Developed diagrams to describe and lay out logical operational steps.
- Defined and documented scope of projects for distribution to team.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record, consistently arriving to work on time.
Junior Business Analyst
PT Sangkuriang International
Jakarta, Indonesia
12.2014 - 06.2017
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collected, defined and analyzed business requirements.
- Created detailed progress reports from developers for review by user/client.
- Defined and documented scope of projects for user/client to team.
- Interacted with client/user to understand business needs and translate into requirements and project scope.
- Interacted with developers to educate/sharing Knowledge the requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Assigned tasks to developers and updated the progress to enhance optimal business flow.
- General testing based on must-have requirement
Education
Associate Degree - Informatics System
Del Institute Technology
Laguboti 09.2011 - 09.2014
Bachelor Degree - Information System
Bina Nusantara University
Jakarta 02.2015 - 09.2017
Skills
Teamwork and Collaboration
Technical Writing
Business process mapping
Project Management
Attention to Detail
Active Listening
Analytical and Critical Thinking
Interpersonal Communication
Certification
Pelatihan Scrum Master
Interests
Running
Singing
Timeline
Project Manager, Client Services
PERURI
03.2022 - Current
Pelatihan Scrum Master
10-2021
Project Manager
Peruri Digital Security
09.2021 - 02.2022
Analysis for Business Analyst
11-2020
Senior Business Analyst
PT JATIS
07.2018 - 08.2021
Business Analyst
PT Infomedia Solusi Humanica
07.2017 - 06.2018
Bachelor Degree - Information System
Bina Nusantara University
02.2015 - 09.2017
Junior Business Analyst
PT Sangkuriang International
12.2014 - 06.2017
Associate Degree - Informatics System
Del Institute Technology
09.2011 - 09.2014