Nellie Talbot
Denver,CO
Summary
A dynamic professional with a strong growth mindset and a lifelong passion for the mountains and their communities. Proven track record in supporting cross-functional teams, driving process improvements, and enhancing operational efficiency. Recognized for exceptional organizational skills, problem-solving, and fostering a positive team environment, with a genuine commitment to team success and delivering meaningful results.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Alterra Mountain Company
Denver, CO
10.2024 - Current
- Enhanced organizational effectiveness by providing comprehensive administrative support and facilitating stakeholder communication.
- Managed the operations database to streamline data accessibility and support decision-making.
- Supported multiple integrations of various resorts, enhancing operational efficiency.
- Facilitated collaboration among cross-functional teams to enhance resource allocation and streamline project timelines.
- Collaborated with industry experts to design and launch the lift maintenance apprenticeship and education program.
Assistant Branch Manager
Blacksford
Bozeman, MT
05.2023 - 10.2024
- Managed daily operations to ensure seamless workflow and foster team collaboration in Bozeman.
- Implemented exceptional customer service protocols to foster positive client experiences.
- Conducted thorough assessments of operational challenges and implemented solutions to minimize disruptions.
- Implemented flexible solutions to address changing business needs, ensuring uninterrupted operational success.
Irrigation Foreman
Deeper Roots
Bozeman, MT
05.2022 - 08.2022
- Led crew operations by establishing clear, attainable daily and weekly objectives.
- Communicated project updates and revised timelines to customers.
- Managed accurate ordering and timely transportation of materials to support operational workflows.
- Cultivated a positive team environment to sustain high levels of motivation and productivity.
Office Manager
Moveit!
Bozeman, MT
05.2021 - 09.2021
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
Server
Los Amigos Mexican
Vail, CO
06.2016 - 08.2020
- Provided exceptional customer service in fast-paced dining environment.
- Trained new servers on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled guest inquiries and resolved complaints effectively to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Marketing & Management
Montana State University
Bozeman, MT05-2024
Minor - Sociology
Montana State University
Bozeman, MT05-2024
Skills
- Cross-Functional Collaboration
- Administrative & Operational Support
- Stakeholder Communication
- Database Management
- System & Process Improvement
- Customer Relationship Management
Accomplishments
- Former US Ski Team Athlete
- Four-time NCAA All-American
- Five-time Academic All-American
- NCAA Alpine Team Captain
- RMISA Giant Slalom MVP
Timeline
Operations Coordinator
Alterra Mountain Company
10.2024 - Current
Assistant Branch Manager
Blacksford
05.2023 - 10.2024
Irrigation Foreman
Deeper Roots
05.2022 - 08.2022
Office Manager
Moveit!
05.2021 - 09.2021
Server
Los Amigos Mexican
06.2016 - 08.2020
Minor - Sociology
Montana State University
Bachelor of Science - Marketing & Management
Montana State University