Natalie Santoro
Charlotte,NC
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Marsh Properties
06.2021 - Current
- Manage financial performance of multiple properties by overseeing rents, expenditures and occupancy.
- Monitor market developments to reduce risk exposure and adjust investment strategies accordingly.
- Serve as primary contact for resident concerns and requests to promote resident satisfaction and retention.
Leasing Consultant
Marsh Properties
01.2019 - 06.2021
- Assisted potential prospects throughout the leasing process; from initial contact and community tours to processing applications and procuring lease agreement.
- Maintained accuracy of resident ledgers and files through the oversight of monetary collections.
Customer Service Representative
Meridian Brick
07.2018 - 12.2018
- Provided support for order management, delivery status, material returns and general inquiries for complete customer satisfaction.
- Provided inventory support for customers and supply chain.
Student Office Assistant
Wofford College Athletic Offices
09.2016 - 07.2018
- Provided office support including data entry, preparing and sending out special mailings, direct contact with donors and trustees and meeting set ups.
- Served as receptionist and assisting visitors with exceptional customer service skills.
Education
Bachelor of Arts in Environmental Studies -
Wofford College
Spartanburg, SC05.2018
Business Studies Program -
IES
Milan, Italy05.2017
Skills
- Microsoft Office, Adobe, Oracle, OneSite
- English, Italian (Intermediate)
- Staff Management
- Profitability Optimization
Honors And Awards
- SC LIFE Scholarship
- Athletic Academic Honor Roll
Leadership And Activities
- GCAA Green Committee, 01/01/19 - Present, Facilitate conversations about sustainability with the Greater Charlotte Apartment Association.
- NCAA Division I Volleyball, Wofford College, 08/01/14 - 12/01/17, 2014 Southern Conference All-Freshman Team, three-time All-Tournament team selection. Committed 30 hours to practice, play, and travel per week.
- Sustainability Club President, Wofford College, Led meetings bi-monthly to promote conversations about potential changes on campus and how to pursue them. Determined what projects were to be funded and assigned task members.
Certification
CAM
- Certified Apartment Management
Timeline
Property Manager
Marsh Properties
06.2021 - Current
Leasing Consultant
Marsh Properties
01.2019 - 06.2021
Customer Service Representative
Meridian Brick
07.2018 - 12.2018
Student Office Assistant
Wofford College Athletic Offices
09.2016 - 07.2018
Bachelor of Arts in Environmental Studies -
Wofford College
Business Studies Program -
IES
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