Néstor Cruz
Fredericksburg,VA
Summary
Experienced advocate and union representative with a strong background in case management, conflict resolution, mediation, and policy interpretation. Proven ability to assist individuals through complex situations, conduct case assessments, investigate concerns, and facilitate fair and equitable resolutions. Certified in Youth Mental Health First Aid and trained to recognize and respond to mental health or substance use challenges among youth. Skilled in managing multiple cases simultaneously, documenting findings, and coordinating with stakeholders to achieve positive outcomes. Dedicated to supporting individuals and families by connecting them with resources that promote stability, fairness, and community well-being.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Union Representative / Business Agent
UFCW (United Food and Commercial Workers)
10.2021 - Current
- Advocate for employees by addressing workplace concerns and ensuring compliance with labor agreements.
- Investigate grievances, collect documentation, and evaluate workplace cases to determine appropriate resolutions.
- Mediate disputes between employees and management while promoting fair and constructive outcomes.
- Manage multiple active cases simultaneously while maintaining detailed documentation and reports.
- Provide guidance to individuals navigating complex policies and procedures.
- Support individuals experiencing high-stress situations and connect them with appropriate resources when necessary.
Meat Manager
Safeway
02.2018 - 10.2021
- Supervised daily operations of the meat department including staff scheduling, training, and performance management.
- Ensured compliance with food safety regulations and company operational policies.
- Managed inventory, ordering, and product quality control in a fast-paced retail environment.
- Provided high-level customer service and resolved operational issues effectively.
Meat Manager
Food Lion
08.2008 - 01.2018
- Managed department operations including employee supervision, ordering, inventory management, and merchandising.
- Maintained compliance with food safety and sanitation standards.
- Trained and mentored staff members while ensuring efficient daily operations.
- Developed strong leadership, communication, and problem-solving skills in a high-volume retail environment.
Education
Bachelor's Degree - Business Administration
Bachelor of Science - Business Administration
University of El Salvador
San Salvador, El Salvador12.2004
Skills
- Case Management
- Client Advocacy
- Conflict Resolution & Mediation
- Crisis Support and Resource Referral
- Policy Interpretation & Compliance
- Documentation and Case Reporting
- Community Resource Coordination
- Problem Solving
- Bilingual Communication (English / Spanish)
- Leadership
- Organizational Skills
Certification
- Youth Mental Health First Aid (USA)
- National Council for Mental Wellbeing
- Certified to identify, understand, and respond to youth experiencing mental health or substance use challenges.
- Effective: March 7, 2026
Languages
English – Professional
Spanish – Native
Timeline
Union Representative / Business Agent
UFCW (United Food and Commercial Workers)
10.2021 - Current
Meat Manager
Safeway
02.2018 - 10.2021
Meat Manager
Food Lion
08.2008 - 01.2018
Bachelor's Degree - Business Administration
Bachelor of Science - Business Administration
University of El Salvador