Nubia Camara
Marysville,WA
Summary
Skilled in managing new account setups and customer service operations for financial institutions. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank, N.A.
Everett, Washington
07.2021 - Current
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Responded promptly to customer emails, phone calls and requests for information.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Managed cash transactions and maintained accurate vault records.
- Trained new tellers on vault procedures and security protocols.
- Assisted customers with inquiries regarding safe deposit box access.
- Prepared daily cash reports for management review and reconciliation.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Balanced daily cash deposits and vault inventory with zero error rate.
Lead Teller
Key Bank
Mill Creek, Washington
04.2020 - 07.2021
- Supervised daily cash operations and managed teller team performance.
- Ensured compliance with bank policies and federal regulations during transactions.
- Trained new tellers on customer service and operational procedures.
- Processed deposits, withdrawals, and loan payments accurately and efficiently.
- Resolved customer inquiries and complaints quickly and effectively.
- Conducted audits on transactions to ensure accuracy and integrity of records.
- Monitored cash flow and maintained accurate cash drawer balances daily.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Tracked inventory levels of supplies necessary for daily operations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Kept teller window areas clean, organized, and fully stocked.
Universal Associate Banker Teller
Sound Credit Union
Mukilteo, Washington
08.2019 - 04.2020
- Processed customer transactions accurately and efficiently at Sound Credit Union.
- Assisted customers with account inquiries and provided information on services.
- Maintained cash drawer integrity and balanced transactions daily.
- Promoted financial products and services to enhance customer relationships.
- Processed wire transfers according to established guidelines.
- Performed opening and closing duties such as balancing the vault and preparing cash drawers.
- Maintained confidentiality of customer financial information at all times.
- Answered customer questions regarding bank services including interest rates on accounts and fees associated with them.
Client Service Representative
Mill Town Credit union
Everett
10.2016 - 08.2019
- Provided exceptional customer service to members and resolved inquiries efficiently.
- Assisted members with account openings, loan applications, and transactions.
- Educated clients on financial products and services available at the credit union.
- Trained new staff on policies, procedures, and customer service best practices.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Scheduled and confirmed appointments based on customer availability.
- Ensured accuracy of data entry into accounting system, including trial balances, reconciliations and journal entries.
Education
E.E.E.F.M. Jarbas Passarinho, Belem, PA
Skills
- Portuguese and Spanish fluency
- Cash vault audit
- Customer satisfaction
- Account management
- Safe deposit box oversight
- Financial services
- Transaction processing
- Account maintenance
- Branch operations
- Opportunity identification
- Conflict resolution
- Time management
- Sales techniques
- Client relationship management
- New employee training
- New hire onboarding
Languages
Portuguese
Native/ Bilingual
A1
Spanish
Full Professional
A1
Certification
- Notary license
Timeline
Client Relationship Consultant
U.S. Bank, N.A.
07.2021 - Current
Lead Teller
Key Bank
04.2020 - 07.2021
Universal Associate Banker Teller
Sound Credit Union
08.2019 - 04.2020
Client Service Representative
Mill Town Credit union
10.2016 - 08.2019
E.E.E.F.M. Jarbas Passarinho, Belem, PA